Job Description
Job Title:  Lead Operations Support Representative
Posting Start Date:  12/18/25
Job Description: 

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

  • Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders.
  • Research, compile and update information in various systems, including database, spreadsheet and word processing programs. 
  • Maintains financial and/or other business records, journals and ledgers. 
  • Interacts with internal/external customers regarding various issues and provides any additional assistance.  
  • Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. 
  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime. 
  • Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. 
  • Performs other duties as assigned. 

Knowledge/Skills

  • Microsoft Office Suite, especially Excel.
  • Excellent knowledge of office procedures Excellent math knowledge.
  • Excellent working knowledge of computer programs.
  • Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred.

Experience/Education

  • High School Diploma or GED required.
  • Some college courses preferred.
  • Clerical Certification preferred.
  • Minimum of 3+ years related clerical experience preferred.

Certifications & Licenses

  • Valid state driver’s license with ability to pass motor vehicle background check.

Work Schedule

  • Full-time, on-site
  • Monday-Friday, 7am-3:30pm
  • Overtime as needed

Work Environment

  • General office environment
  • In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items. 

Competencies

Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning