Job Description
Job Title:  Lead Operations Support Representative
Posting Start Date:  7/2/25
Job Description: 

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

  • Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices,

  • inventory issues/receipts, purchase orders, customer payments, and bank deposits. 

  • Research, compile, and update information in various systems, including database, spreadsheet and word processing programs.

  • Maintains financial and/or other business records, journals, and ledgers.

  • Interacts with internal/external customers regarding various issues and provides any additional assistance. 

  • Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.

  • Production chemical ordering.

  • Maintain production employee scheduling.

  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.

  • Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. 

  • Performs other duties as assigned. 

Knowledge/Skills

  • Microsoft Office Suite, especially Excel.

  • Good time-management, organization, and prioritization of job duties.

  • Excellent knowledge of office procedures Excellent math knowledge.

  • Excellent working knowledge of computer programs.

  • Excellent knowledge of network and maintenance related issues.

  • Knowledge of company billing guidelines and state billing regulations preferred.

  • SAP knowledge preferred.

 

Experience/Education

  • High School diploma or GED required
  • Some college courses preferred
  • Minimum of 3+ years related clerical experience preferred

Certifications/Licenses

  • Valid drivers license with clean MVR.

Work Schedule

  • Full-time, on-site
  • Monday-Friday, day shift

Work Environment

  • Office environment
  • In some instances, must be able to lift up to 10 lbs. maximum and occasioanlly lift various items.

 

Travel Requirements

  • Occasional local travel.

Competencies

Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates