Field Operations Supervisor

Primary Role

Manages the day-to-day operations of water and/or wastewater plant(s), operations and/or distribution systems in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

• Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations. 
• Establish a program that will ensure all EPA Partnership for Safe Water Goals will be met on a period-by-period basis. 
• Ensure local water and/or wastewater operations meet the required standards and comply with regulatory targets. 
• Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. 
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. 
• Develop and direct cost-effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. 
• Implement effective reporting processes.
• Provide analysis and support with information required for various reports, budgets, and business plans. 
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. 
• Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. 
• Continue to reinforce the importance of developing a diverse workforce. 
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets. 
• Work collaboratively with other functional leads to mitigate business risks. 
• Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments. 
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business 
• Will participate in on-call duties over weekends/holidays
   

Knowledge/Skills

Skills:

• Strong management skills (e.g. planning, organization, direction of employees). Familiarity with budgets and accounting 
• Strong interpersonal skills (tact/diplomacy, persuasion, cooperation and ability to motivate others) 
• Demonstrated ability to build and maintain relationships with leadership, employees, customers and external stakeholders. 
• Strong written and verbal communication.
• Demonstrated conflict resolution skills. Problem solving and decision-making skills. 
• Attention to detail and data analysis skills 
• Self-motivated 
• Computer literacy.
• Competent in the use of Microsoft Office, project management, asset management and customer information systems. 
• Ability to sit, stand, bend, and walk for long periods of time. Lift minimum 25lbs.
• Occasional hands on work required. 
• Ability to effectively implement safety practices and policies

Knowledge: 

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business
• Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas.

Experience/Education

• 2 year or 4 year degree in operational discipline, management, or related technical discipline or equivalent.
• 3-5 years experience in supervising operational areas and operating units, and managing and meeting performance targets.

Travel Requirements

• Local and occasional regional travel

Other Requirements

• Valid driver license 
• DEP class E license preferred 
• Certifications/Training in Safety preferred

Work Schedule

• Full-time
• Monday-Friday, daylight hours
• Rotating on-call responsibility 

Work Environment

• Indoor and outdoor environment. 
• 24/7 operations

Competencies