Wastewater Operator

Posted Date: Feb 10, 2024

Location: Tobyhanna, PA, US, 18466

Company: American Water Works Company Inc

Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedInFacebookTwitter and Instagram.




Primary Role

Working alone or as a member of a team, and under the guidance of a Lead Operator or Supervisor, provides for the safe operation of wastewater facilities in an assigned area(s) in such a manner as to support a Supervisor or other Operators in complying with the requirements for distributing wastewater treatment and collection as established by the company and state and federal governmental regulatory agencies.  Provides guidance and training to Operator and, as necessary, to less senior Operators and Plant Utility Worker assigned as members of the team.

Essential Functions

  • Operates, and performs routine duties and care of a wide variety of specialized equipment and apparatus in a plant/treatment facility including pumps, motors, chlorinators, chemical preparation, and feeding; physical, chemical, and biological wastewater treatment processes; control equipment and monitoring equipment.  
  • Regulates the flow of wastewater and sludge through the treatment processes
  • Maintains records of operations; submits routine reports as assigned. 
  • Inspects all mechanical equipment for proper operation.  
  • Performs normal lubrication, adjustments, seal packing, minor maintenance, and repairs as necessary. 
  • Performs related field and laboratory tests as necessary to monitor and control the facilities. 
  • Makes necessary adjustments to equipment, processes, and chemical feeders, as test results may indicate or as instructed by the Lead Operator/Supervisor.
  • Responds to customer service calls. 
  • May train other employees in the operation and care of facilities including maintenance, repairs, laboratory work, and safety, as required. 
  • Conducts safety inspections and follows safety rules and procedures. 
  • Communicates effectively with other operators and supervisors.
  • Attends and participates in operational and safety training programs as directed by management.  
  • Always interacts with fellow employees and the public in a professional and courteous manner.
  • Performs related work and other duties as assigned; assists other departments as needed.
  • This position will be cross trained with water treatment and distribution.

Knowledge & Competencies

  • Basic knowledge of the principles and safety practices of wastewater or water distribution, pumping, collection, and treatment, each as they may apply to area of responsibility. 
  • Basic understanding of the mechanical, chemical, and biological processes and related equipment, and an awareness and alertness regarding operational modification necessary in routine and emergency situations.


  • High school diploma or equivalent. 
  • College course work in biology, chemistry, environmental science, or engineering preferred.
  • Minimum of two years of experience in the water supply or wastewater treatment field preferred.
  • Experience in servicing, maintaining, and repairing a wide variety of machinery and equipment preferred.
  • Experience in training others in a variety of tasks related to operations and care of all facilities in a safe and proper manner.

Certifications & Licenses

  • Valid driver’s license required.
  • License requirements vary by state. Candidates must possess the required licenses or have the ability to obtain within a designated timeframe.

Work Environment

  • Work indoors and outdoors in all weather conditions. 
  • Must be able to perform essential functions and meet the physical requirements for the position.
  • This position requires the successful candidate to live within 45 minutes driving distance to Tobyhanna or willing to relocate within 6 months of hire.

Work Schedule

  • Monday - Friday  8:00 AM-4:30 pm. 
  • Mandatory on-call rotation.  There may be times when this position will be second on-call to help and assist over the phone for emergencies and operations while not at the plant and times when required to go into the plant.


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American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Scranton