Job Description
Job Title:  Sr Operations Support Representative
Posting Start Date:  11/4/25
Job Description: 

Primary Role

Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

  • Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers (30%) 
  • Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems (30%) 
  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous essential reports on a daily/weekly/monthly basis (30%) 
  • Performs other duties as assigned (10%) 

Knowledge/Skills

  • Advanced knowledge of office procedures 
  • Advanced math knowledge 
  • Advanced knowledge of water distribution systems and water and wastewater field operations 
  • Advanced working knowledge of computer programs 
  • Advanced knowledge of network and maintenance related issues. 
  • Advanced knowledge of company billing guidelines and state billing regulations. 

Experience/Education

  • High School Diploma or GED required.
  • Minimum of 2 - 5 years related clerical experience required

Travel Requirements

  • None or minimal travel

Other

Competencies

Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning