$28.99/hour-Field Service Representative

Job Description Header:

Requisition ID: 110585

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Job Description

Job Title: $28.99/hour-Field Service Representative

Posting Start Date: 11/13/26

Job Description:

Job Information

The position will work out of our Sullivan, Indiana location

Looking for a hands-on career with growth potential?

We have an exciting opportunity for a Field Service Representative to join our team and help deliver essential services to the communities we serve.

This position is a union position with Indiana American Water and the starting pay rate is $28.99 per hour.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Work Schedule: M-F 7:00am-3:30pm

American Water employees also receive learning opportunities and work experiences to grow professionally.

Key Accountabilities

Meter Reading, Meter Installations, and Meter Changeouts.
Investigating meter reading inaccuracies, customer complaints, and checking for leaks.
Customer requested Turn-on/Shut-off, Non-pay Shut-off and Turn-on.
Hydrant flushing, valve operations, locates, GPS of Assets, use of the systems of records.

Experience/Education

High School Diploma or equivalent

Work Environment

Must be able to perform such activities as walking, stooping, lifting, digging and climbing. Requires capability to lift a maximum of 30lbs

Certification

This position requires obtaining a DSL (Distribution System Large) certificate within 2 years.

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

Job Description Footer:

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.