Primary Role

Manages the day-to-day operations of water and/or wastewater field services in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

• Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations.
• Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets.
• Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Develop and direct cost-effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas.
• Implement effective reporting processes. Provide analysis and support with information required for various reports, budgets, and business plans.
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce. 
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. 

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business,
• Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas. 

Experience/Education

• 2 year or 4 year degree in operational discipline, management, or related technical discipline or equivalent.
• 3-5 years experience in supervising operational areas and managing and meeting performance targets or equivalent experience in Field Services role

Competencies