Operations Rep I U391
Posted Date: Aug 6, 2025
Location: Short Hills, NJ, US, 07078
Company: American Water Works Company Inc
Requisition ID: 108618
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Position Details
The is a Union Position with American Water NJ with a starting salary of: $27.51 Per Hour.
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
The Operations Representative l may be assigned to perform any task, activity or responsibility that lies within the capability of the employee based on experience, knowledge, qualifications, and training.
Key Accountabilities
Operations Represntative l responsibilities may include, but are not limited to:
- Complete Cost Analysis.
- Record and monitor investment and maintenance budget expenses.
- Process mark-out requests in accord with Underground Facility Mark-Out Program.
- Maintain database related to the entry of statistical data regarding the operation of the transmission and distribution system in addition to departmental records.
- Prepare and schedule service line installations and replacements.
- Prepare correspondence and documents.
- Operate all meter reading software and related equipment as needed.
- Generate and review reports related to meter reading data collected, create service orders as needed and track the service orders to completion.
- Respond to inquiries and professionally and, when necessary, involve the appropriate individuals to resolve customer and Company-related issues and to achieve the highest level of Operations Respresentative l in all areas of assigned repsonsibility.
Knowledge/Skills
- The Operations Respresentative l must possess a general understanding of water utility operations and a working knowledge of Company policies, procedures, and safety practices, as well as federal, state, and local regulations applicable to area of responsibility.
- The individual msut be detail-oriented and capable of preparing accurate records and documents.
- The Operations Representative l must possess strong verbal and written communication skills and be capable of operating a computer keyboard with speed and accuracy.
- The individual must be able to perform the essential functions and meet the physical requirements of Operations Representative l.
- The individual must be capable of operating Company equipment and vehicles necessary for the completion of assigned responsibilities and must possess and maintain a valid Driver's License.
Competencies
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Nearest Major Market: New York City
Nearest Secondary Market: Newark