Requisition ID: 110044
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.
Job Information
We have an exciting Serviceperson opportunity!
Work schedule is 7:30 a.m.to 4:00 p.m. Monday to Friday, Position will require service watch.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
Responsible for service tickets including customer interactions, meter installation, meter change outs, and collection of samples
Key Accountabilities
- Installs and replace domestic and commercial water meters which include the following:
- Drives company vehicle with automatic transmission to the location of the meter.
- Constant gripping of the wheel, neck rotation and slight flexion.
- Seated task with vibration noted.
- Location of meter may be on uneven or slippery surfaces, can be on gravel, mud, ice, snow or concrete.
- Meters can be located in a pit in the ground.
- Uses a tool to turn the nut, lifts the cover (11#) from ground level and then reaches into the pit.
- Uses a wrench to remove or install meter. This task requires trunk and neck flexion, gripping of the tool, wrist and forearm deviation, forward reaching, kneeling and/or squatting. May lie on stomach on the ground and reach into the pit using the wrench. Residential meters weigh 5# however 2" or larger meters are up to 14#.
- May have to go up/down stairs, climb a ladder, reach overhead, side bend and assume awkward positions when running the wires for the meter.
- May use drills and other battery operated hand tools. May use spud bar (17#) to chip ice or asphalt form the meter pit. Gripping with both hands, elbow flexion and extension, striking force into asphalt or ice, shoulder flexion and neck flexion required to this task.
- Variable amount of force required depending upon the surface. May have to hand shovel dirt from around the meter cover location.
- May have to go down into confined spaces (two person taks).
- May have to load, carry and set-up tripod/winch system for entering confined spaces.
- May have to pump water from pit or vault using trash pump (60#).
- May have to cut bolts on old meter using a generator (95#) and reciprocating saw (12#).
- May have to lift manhole covers up to 100# from ground to waist level on an infrequent basis (not a daily task). Two persons perform this task. Tools used are shovel, ladder, spud bar, wrenches, hammer, sledge hammer, drill. computer or tablet.
- Frequently turns water on/ off which include the following:
- Driving company truck with automatic transmission to the location of the meter.
- Constant gripping of the wheel, neck rotation and slight flexion. Seated task with vibration noted.
- Walks to location of meter. Meters can be located on the side of buildings and most are located near ground level. Meters can be located in a pit in the ground. Task requires trunk flexion, neck flexion using tool to turn the nut and remove meter cover (grip and wrist deviation), and using shut off key (up to 30#) to turn 1/4 turn.
- This requires reaching from chest to waist height, shoulder flexion and abduction/adduction, elbow flexion and extension and heavy grasping.
- Replaces cover and tightens nut. May use spud bar (17#) to chip ice or asphalt form the meter pit.
- Gripping with both hands, elbow lexion and extension, striking force into asphalt or ice, shoulder flexion and neck flexion required to this task May have to go down into confined spaces (two person task).
- May have to climb stairs or a ladder. May have to lift manhole covers up to 100# from ground to waist level on an infrequent basis (not a daily task). Two persons perform this task. Tools used are ladder, spud bar, shut off key, wrenches, computer.
- Some computer work which includes the following: Uses laptop in van to record each stop.
- Trunk rotation, neck flexion and input via computer keyboard for short periods.
- May run reports in the morning at the office Seated task using computer keyboard and mouse.
- Tools used are laptop and desktop computer.
Experience/Education
High School Diploma or equivalent
License/Certifications
This position will require a DSL certification (Distribution System Large). Employees will have one year after meeting IDEM eligibility requirements to obtain this license.