Primary Role

Provides an advanced level combination of administrative, analytical and/or technical support for the organization.

Key Accountabilities

• Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
• Identify different types of data that needs tracking to improve business performance (40%)
• Ensure processes are followed by monitoring reports as well as looking for ways to improve process within the state.
• This is to increase performance management and quality improvement capacity of the organization in order to ensure that all objectives are attained. (Can include project management, collaboration with field, roundtables etc.) (30%)
• Lead small projects or roll outs in ways of collecting data from the field, managing meetings, meeting deadlines as well as providing or scheduling training. (10%)
• Interacts with internal/external customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc.
• Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.(20%)

Knowledge/Skills

• Thorough knowledge of standard business practices and principles, including intermediate accounting and budgeting
• Advanced knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (MS Outlook)
• Knowledge of specific systems such as SAP preferred
• Demonstrated organization and administrative skills Demonstrated communication skills, both verbal and written Demonstrated ability to manage and prioritize tasks
• Demonstrated interpersonal skills

Experience/Education

• Associates Degree in business, finance, accounting, business or engineering, or equivalent work experience.
• Minimum 5 years’ experience in accounting, reporting and analytics, preferred

Work Environment

• Standard office environment.
• Hybrid work schedule 3 days in the office 2 days offsite after becoming acclimated in the role. 

Travel Requirements

• Limited.

Competencies