Field Operations Supervisor (Non-revenue water)

Posted Date: Jul 6, 2024

Location: Scranton, PA, US, 18505

Company: American Water Works Company Inc

Requisition ID:  106520 


Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedInFacebookTwitter and Instagram.



Pennsylvania American Water is seeking a full-time Field Operations Supervisor to join our team in Scranton, PA. As the Field Operations Supervisor, you will work closely with our field crews and will be responsible for scheduling and assigning daily work. In this role, you will be responsible for managing the leak detection department and tracking non-revenue and unaccounted for water in the distribution system. We are looking for a leader with strong communication skills, is organized, and adaptable in a busy environment.


*Note that this position has the potential of reporting from Wilkes Barre, PA based on management direction and operational need.

Primary Role

Manage the leak detection department’s day-to-day operations in the distribution systems in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

  • Assist local operations during leak events and maintenance activities within established budget limitations. (10%)
  • Establish a program to wholistically survey the distribution system for water loss. (10%)
  • Create and implement an analytically driven plan to lower non-revenue and unaccounted for water in the distribution system. (10%) 
  • Track and manage property owner side leaks at the local level.
  • Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
  • Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
  • Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)
  • Implement effective leak detection, tracking and reporting processes through the use of SCADA.
  • Track and totalize all leak events in the distribution system.
  • Research and implement new technology initiatives.
  • Provide analysis and support to Production and/or Network Director with information required for various reports, budgets, and business plans.
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas (leak detection); including field activities (training, overseeing, assisting, etc. the Leak Detections Specialists)
  • Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
  • Continue to reinforce the importance of developing a diverse workforce.
  • Support the business development function in the operational analysis pricing and integration of water business opportunities in both the regulated and non-regulated markets.
  • Work collaboratively with other functional leads to mitigate business risks.  
  • Implement effective communications at all levels of our operations.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


  • Knowledge of the regulated water business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water business.
  • Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas.
  • Experience and Technologically Proficient with various word processing, spreadsheet, and presentation software; and the ability to apply technical knowledge and organizational skills in order to achieve the expected outputs.  


  • 2-year or 4-year degree in operational discipline, management, or related technical discipline or equivalent.  
  • 3-5 years experience in supervising operational areas and operating units, and managing and meeting performance targets.
  • PA DEP Class E Water Distribution license preferred.


  • Full-time
  • Monday-Friday, day shift
  • Rotating on-call responsibility includes weekdays, nights, and holidays


Prioritizes & Role Models Safety
Develops Talent
Plans, Aligns, & Directs
Drives Engagement
Decision Quality



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre