Operations Supervisor- Commercial Department

Position Details

Base salary range: $78,936 to $131,859/annually

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water we are committed to pay equity. In addition to compensation, you will receive a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water employees also receive learning opportunities and work experiences to grow professionally.

Additional Information: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Primary Role

• Provides supervision for Customer Service Field, Meter Reading Operations (union environment) and stock clerk.  
• Monitors employee productivity and provides training, constructive feedback, and coaching. 
• Organizing workflow and ensuring that employees understand and perform their duties and assigned tasks. 
• Responsible for coaching, resolving issues and serving as a link between subordinates, other departments, and management. 

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. 
• Assures policies, procedures, programs, and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. 
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. 
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance. 
• Customer service heavy position with daily customer interaction through various methods including phone, email, and site visits.  
• Resolve customer complaints by researching and making software systems and/or billing adjustments, in addition to performing customer complaint field investigations.  
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. 
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. 
• Continue to reinforce the importance of developing a diverse workforce.
• Work collaboratively with other functional leads to mitigate business risks. 
• Implement effective communications at all levels of our operations. 
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments. 
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. 
   

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business. 
• Knowledge of company policies and procedures and management theories, practices, and trends. 
• Expert knowledge of process and operational areas. 

Experience/Education

• Two (2) years of previous supervisory experience. 
• Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience. 

Hours/Schedule

• Full-time
• Monday-Friday, daylight hours
• On-call responsibility 

Competencies