Primary Role

May be assigned to perform any responsibility that lies within the capability of the employee based on experience, knowledge, qualifications, and training.

Key Accountabilities

• Coordinates, monitors, and controls the safe and efficient utilization of company equipment and assigned personnel. Locates, accesses, operates, and/or repairs company facilities such as, but not limited to, mains, hydrants, blow-offs, services, curb stops, shutoff valves, and plumbing fixtures.
• Investigates and diagnoses hydraulic variations that may adversely impact system operations and customer service, and initiates corrective action. 
• Performs distribution system tests including, but not limited to, fire flows, customer service lines, and pressure losses.
• Completes house-to- house connections at customers' accounts to maintain service.
• Locates company facilities, and in accord with the Underground Facility Program, marks-out company facilities and initiates requests to mark-out other utilities' facilities.
• Raises to grade company facilities such as, but not limited to, meter hoods, tiles and covers, and curb and valve boxes.
• Operates and repairs company facilities such as, but not limited to, fire hydrants and distribution system valves. 
• Completes the installation of facilities including, but not limited to, water services, main extensions, fire hydrants, valves, and blow-offs.
• Collects and evaluates water samples, as directed, in accord with established water quality practices.
• Transports materials to and from facilities and/or job sites.
• Prepares company facilities for adverse weather conditions.
• Restores service to frozen company facilities, as required.
• Records pertinent data and maintains accurate records.
• Reports conditions in the field that may adversely impact customer service or the public safety, as well as conditions that may result in damage to company facilities.
• Responds to inquiries accurately and professionally and, when necessary, involves the appropriate individuals to resolve customer and company-related issues and to achieve the highest level of customer service in all areas of responsibility.
• A subset of employees in this position will participate in the "UMII to UMIII upgrade training" program. Other responsibilities as assigned. 
• Adheres to all company policies. Performs other duties as assigned. 

Knowledge/Skills

• Must possess geographical knowledge of the company's service area and distribution system, as well as an understanding of gradients, piping networks, basic fluid and flow principles, and basic electrical theory and related safety procedures.
• Working knowledge of company policies, procedures, and safety practices applicable to area of responsibility, as well as federal regulations regarding confined spaces, trenching and shoring, and Competent Person.
• Knowledge of various materials utilized in the transmission and distribution system and an ability to properly and safely make necessary taps, restraints, and repairs to ensure the integrity of the transmission and distribution system.
• Knowledge of company computer systems and programs.

Experience/Education

• Able to successfully demonstrate skills of Utility Mechanic I for a minimum of one year.
• Capable of operating Company equipment and vehicles necessary for the completion of assigned responsibilities.
• High School diploma or GED.
• Able to speak, read, write and understand the English language. Mechanically inclined.
• Customer Service focused.

Travel Requirements

• Daily local travel.

Certifications & Licenses

• Must possess or be able to obtain a Class A CDL within a year of employment. 
• Complete Competent Person training to receive certification.

Work Environment

• Work is indoors and outdoors.
• Required to work in all adverse weather conditions; e.g., rain, snow, sleet, heat.
• Required to stand and/or walk for long distances on a daily basis.
• Must understand and follow company safety procedures, wear appropriate PPE at all times, and adhere to company dress code.

Competencies