Senior Supervisor, Operations (Water Distribution)

Posted Date: Jul 7, 2024

Location: Pacific Grove, CA, US, 93950

Company: American Water Works Company Inc

Requisition ID:  106301 


Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedInFacebookTwitter and Instagram.


California American Water has a full-time leadership opportunity for a Senior Supervisor of Operations based out of Pacific Grove, CA. In this role, you will be responsible for providing day-to-day operational oversight of our distribution team. As the Senior Supervisor, you will manage work orders, oversee the hydrant and valve maintenance program and interact with all departments throughout the business to ensure operational consistency. 


Position Details

Base salary range: $82,368 to $137,592/annually


The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water we are committed to pay equity.


In addition to compensation, you will receive a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!


American Water employees also receive learning opportunities and work experiences to grow professionally.

Primary Role

  • Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. 
  • This position will provide direct supervision for the Monterey Distribution Operations. 
  • Monitors employee productivity and provides training, constructive feedback, and coaching. Includes regular field visits to emergency and routine field tasks monitoring efficiencies with the goal of increasing productivity.
  • Works with approved contractors in the operations areas verifying, work product, safety, compliance, and order completions.
  • Organizes workflow and ensures that employees understand and perform their duties and assigned tasks. 
  • Responsible for coaching, resolving issues and serving as a link between subordinates, other departments, and management.

Key Accountabilities

  • Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
  • Assures policies, procedures, programs, and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
  • Train and develop personnel (quality, environment, reliability, health, safety, security, etc.)  and assures proper operational integrity is maintained.
  • Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
  • Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities.
  • Supports manager to ensure effective people management policies and practices are implemented (e.g., time and attendance, workforce management, etc.) and ensures resources are developed and deployed appropriately.
  • Continue to reinforce the importance of developing a diverse workforce. Work collaboratively with other functional leads to mitigate business risks.
  • Implement effective communications at all levels of our operations.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.


  • Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
  • Knowledge of company policies and procedures and management theories, practices, and trends.
  • Expert knowledge of process and operational areas.
  • Strong management skills (planning, organizing, analysis, problem solving, team working, employee development).
  • Strong influencing skills and proven ability to operate in a complex matrix organization.
  • Excellent leadership skills, presence, and the ability to deal effectively with and maintain productive relationships with employees at all levels (including represented employees), senior management and various external stakeholders. Ability to lead, motivate and empower employees.
  • Excellent written and verbal communications, as well as people skills (persuasion, listening, cooperation, diplomacy). 


  • Experience with union workforce and operating under CBA preferred. 
  • Experience: Two (2) years of previous supervisory experience.

Travel Requirements

  • Local and occasional regional travel. 


  • Full-time
  • Monday-Friday, 7am-3:30pm
  • On-call responsibility 

Work Environment

  • Indoor and outdoor environment.
  • 24/7 operations 

Certifications & Licenses

  • California SWRCB Water Distribution Grade 2 required.
  • Successful candidate must obtain “SWRCB Water Distribution Grade 3” certification within 24 months of hire.
  • Must possess valid California driver's license. 


Prioritizes & Role Models Safety
Develops Talent
Plans, Aligns, & Directs
Drives Engagement
Decision Quality



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Salinas