Job Description
Job Title:  Operations Specialist
Posting Start Date:  9/8/25
Job Description: 

Position Details

Posted Range: $26.00 Per Hour - $42.13 Per Hour. 

 

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. 

 

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! 

 

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Primary Role

The Operations Specialist provides a combination of administrative, analytical and technical support pertaining to routine day-to-day operations for a department or functional area

Key Accountabilities

  • Includes but is not limited to: research, scanning, cataloging, creating and maintaining spreadsheets; asset creation, deletion, and editing in MapCall/SAP, as well as the possibility of GIS editing within the ArcGIS environment.
  • GPS point tracking, gathering, and processing within local service area.
  • Drone piloting and GPR (ground penetrating radar) with GPS integration may be offered as work responsibilities assuming FAA Cert 107 and appropriate Safety Management Systems are met.
  • Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, capital programs, field projects, work orders, regulatory compliance, and employee records.
  • Analyzes and evaluates reports and/or prepare variances related to Asset Control department work processes which may include but are not limited to: business systems, regulatory requirements, capital expenditures, work orders, departmental and/or organizational performance, etc.

Knowledge/Skills

  • Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.
  • In-depth knowledge of Microsoft office suite applications including MSWord, Excel, PowerPoint and email management systems (MS Outlook).
  • Knowledge of water, wastewater and/or utility industry preferred.
  • Knowledge of SAP asset creation/editing a plus.
  • Ability to read, interpret and understand site/utility plans preferred.
  • Knowledge of GIS/GPS a preferred.
  • Knowledge of AutoCAD, SAP, BlueBeam a plus.
  • Demonstrated ability to work in a meticulous manner to ensure records are clearly and accurately maintained.
  • Demonstrated organization and administrative skills.
  • Demonstrated communication skills, both verbal and written.
  • Demonstrated ability to manage and prioritize tasks.
  • Demonstrated interpersonal skills.
  • Experience locating underground assets.
  • Willingness and flexibility to learn and increase knowledge in water and wastewater operations.
  • Functional,/ Technical Skills, Learning on the Fly, Organizational Agility Problem Solving, Time Management.

Experience/Education

  • Experience using GIS/GPS required.
  • Experience using Computer Aided Drafting (CAD) software (AutoCAD and/or MicroStation) preferred.
  • High school diploma with post high school coursework in secretarial science, business, finance or accounting required; associates level degree in business, finance, accounting or engineering preferred

Certifications/Licenses

Certificate in Geographic Information Systems preferred, but not required.

Work Environment

  • Indoor and outdoor environment.
  • Ability to work in all elements of weather and in a standard office environment

Other

  • Valid Driver’s license required
  • Ability to walk 5+ miles per day while carrying 15 pounds of equipment.
  • Ability to operate a motor vehicle.
  • Certifications/Training in Safety preferred
  • Ability to sit, stand, bend, and walk for long periods of time.
  • Lift minimum 25lbs.
  • Occasional hands-on work required

Competencies

Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates