Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations (10%)
•  Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability (10%)
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained (10%)
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance (10%)
• May be involved in customer service related issues (10%)
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas (10%)
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce. Work collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments. Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business (40%) 
• Point of contact for FRCC and Customer Service Organization for escalated cusotmer concerns
• Lead and oversee work management for Meter Shop activities and Field Service Representative Crews (FSR-crew)
• Supervise and coordinate Length of Service (LOS) meter change schedule for internal workforce
• Optimize workforce and productivity to ensure meter to bill regulatory goals are met annually

Knowledge/Skills

• Knowledge of the regulated water business and the regulations impacting the business
• Knowledge of process and operational areas

Experience/Education

• Bachelors or equivalent experience
• Minimum 2-5 years experience in operations

Travel Requirements

• Local and occasional regional travel

Work Environment

• Tues - Sat 7AM - 330PM
• Indoor and outdoor environment
• 24/7 operations

Other

Certifications (Picklist):

• State license preferred
• Must possess valid drivers license

Certifications/Training in Safety preferred Physical/Cognitive Requirements (Picklist):

• Ability to sit, stand, bend, and walk for long periods of time
• Lift minimum 25lbs
• Occassional hands on work required

Competencies