Field Operations Specialist

Shift/Hours

• The two possible shifts open for this role are:
  • Monday - Friday 10 AM - 6:30 PM. 
  • Monday - Friday 7 AM - 4 PM. 

Primary Role

The Field Operations Specialist provides a combination of administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department or functional area. This role may include assisting with scheduling work, completing related paperwork, assist scheduling work, completing related paperwork, assisting internal team members, handling customer complaints, etc

Key Accountabilities

• Coordinate or perform review of functional area practices and assist in developing strategies for the region.
• Receives and distributes operational workflow requests from call center, field representatives, operations supervisors based, and other internal team members on area of responsibility.
• Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water capital programs, field projects and/or work orders.
• Schedules daily operational field work based on priority outlined by operations leadership using work management system.
• Responds to customer complaints which may include, but not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.
• Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
• Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, p-card/ workbasket processing, document preparation, etc.
• Work collaboratively with other functional leads to mitigate business risks. 
• Implement effective communications at all levels of our operations. 
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. 

Knowledge/Skills

• Knowledge of Engineering concepts and their application: water system equipment water system operations, company policies and procedures and government safety and labor regulations.
• Strong knowledge of computers.
• Experience in engineering design, construction management and operations of waterworks facilities including distribution systems piping, tanks, pump stations, pressure reducing stations with related equipment, controls and SCADA systems, and data collection and leak detection technologies. 
• Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.
• In-depth knowledge of Microsoft office suite applications including MS Word, Excel, Access and PowerPoint and email management systems (MS Outlook).
• Knowledge of water or utility industry preferred.
• Demonstrated organization and administrative skills.
• Demonstrated communication skills, both verbal and written.
• Demonstrated ability to manage and prioritize tasks in high volume environment.
• Demonstrated interpersonal skills.
• The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.
• This role may include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints.
• This role may include fleet management, vehicle repairs and facility maintenance.
   

Experience/Education

• High school diploma or equivalency required. 
• Associates level degree in business preferred.
• Minimum 2 years overall work experience in work management, high volume call center and/or customer service.

Travel Requirements

• Local and occasional regional travel may be needed.

Certifications/Licenses

• Valid Driver’s License and ability to pass motor vehicle background check.

Work Environment

• Primary indoor environment, however, outdoor may be needed at times.

Competencies