Primary Role

Performs required service duties within the Customer Service and Distribution Department.

Key Accountabilities

• Operates pipe location equipment for line locations, curb box locations, and PA One Calls. Makes PA One Calls for emergency or routine work. Performs investigation, sounding and pinpointing of leaks. Performs locating, uncovering, and operating of main line and service line valves of various sizes using shovel, digging bar and valve key.
• Maintains, operates, and repairs hydrants. Replaces or repairs broken curb box lid, meter tile lid, or valve box lid. Completes all necessary forms and field notes and uses distribution maps and records.
• Sets up barricades and places safety lights around current or previous worksites. Performs emergency plumbing repairs, using solder, compression or threaded fittings. Installs, removes, resets, or repairs water meters of various sizes.
• Perform meter work in confined spaces. Reads and rereads meters. Inspects customer service lines and meter sets to ensure proper installation. Inspects proper backflow devices and completes associated forms. Investigates complaints and determines corrective actions per company procedure and communicates with customer. Performs various collection activities, turn offs, reconnects, and the delivery of notices. Investigates illegal water usage. 
• Maintains a properly equipped vehicle. Drives vehicles and/or trucks in performance of general job duties. Directs the activities of any personnel assigned. Completes general service work using computer.
• Performs other duties as assigned by supervisor.

Knowledge/Skills

• Knowledge of customer service.
• Knowledge of tools needed to perform duties.
• General knowledge meter installations of various sizes and cross-connection hazards. 

Experience/Education

• High school graduate or equivalent.
• Previous customer service work and general plumbing knowledge.
• Some mechanical ability and some knowledge of computers. 

Certifications & Licenses

• Valid PA Driver's license 

Work Environment

• Must deal with environmental conditions.
• Sufficient noise, either constant or intermittent to cause marked distraction.
• Exposure to inclement weather.
• Heavy labor associated with utility construction and maintenance.
• Extended walking over uneven terrain in all weather conditions. 

Other

• May be required to operate/run blow-offs, take new main or main break bacteria samples to plant and/or spread salt (requires lifting 50lbs.)
• Meter maintence work may include large fire meters and/or pipe work.

Competencies