Mgr Compliance

Posted Date: Feb 2, 2024

Location: Lexington, KY, US, 40502

Company: American Water Works Company Inc

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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

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Primary Role

This position can also report to the Chattanooga TN American Water office.

The Manager, Compliance is responsible for the day-to-day implementation and performance of the Operational Compliance Program (OCP) for the operating subsidiary. The role oversees compliance with applicable local, state and federal laws and regulations that create regulatory risks and obligations for the operating subsidiary. The role is also responsible for strategic planning around and assessment of the OCP to ensure that the program remains relevant and viable.

Key Accountabilities

  • Leading the creation and maintenance of the operating company’s OCP with a focus on ensuring compliance with federal and state laws and regulations, and maintaining activities under the core elements of the OCP. (deleted legal reference)
  • Engaging business in risk assessment process to identify critical areas for compliance by functional area, developing an inventory of key compliance requirements, and defining the OCP objectives for the Division.
  • Developing and delivering training to functional business leaders and support teams on key compliance requirements, systems and processes, and communicating and socializing OCP objectives to the business.
  • Managing and expanding the visibility of the OCP by engaging in training and awareness with employees and vendors.
  • Leading the design, development, and implementation of strategies, processes and tactics focused on ensuring compliance with key compliance requirements within assigned operating companies, as well as the continual effectiveness of the OCP.
  • Supporting the testing of key compliance requirements through peer review, risk assessment and solution development to support continuous compliance program improvement.
  • Working under the direction of and supporting the compliance work of the Corporate Environmental, Health and Safety Teams.
  • Continuously coordinating with the subject matter experts (SMEs) responsible for conducting compliance activities, including systems and process controls, within specified areas identified through the risk assessment process to facilitate monitoring and testing of those activities.
  • Coordinate tracking and/or automation of appropriate compliance processes.
  • Maintaining and expanding the OCP, by leveraging key relationships with internal organizations and personnel such as SMEs, AW Environmental, Health & Safety team, Operations leadership and conduct various monitoring reviews and analysis of the information and data generated from such activities.
  • Providing compliance support directly to assigned operating subsidiaries, including but not limited to: inquiries received from regulatory agencies, outside audit agencies, as well as questions and inquiries from operating company personnel.
  • Advising management on the status of each operating subsidiary’s compliance with laws and regulations through detailed reports.
  • Tracking, analyzing and interpreting changes to local, state and federal laws and regulations that impact operations.
  • Review tariffs and regulatory orders for compliance requirements and incorporate into OCP.
  • This is an individual contributor role and does not have direct reports.


  • Interpreting regulatory requirements
  • Strategic planning
  • Process change management leadership
  • Compliance control design and implementation
  • Excellent working knowledge of standard business concepts, practices and procedures.
  • Solid knowledge of compliance processes and programs. 
  • Knowledge of utility operations, policies and business activities. 
  • Proficient with Microsoft Office software applications.


  • Bachelors in a related field or equivalent experience.
  • Minimum 5 years' experience in utility operations
  • Proven track record of maintaining compliance efforts within a regulatory environment.
  • Valid drivers’ license.

Travel Requirements

  • Occasional travel within operating company locations.

Work Environment

  • Indoor office environment.


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American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Lexington