Primary Role

The Lead, Operational Performance Analyst is responsible for helping drive operational performance in their State(s), developing performance metrics that can be cascaded from the enterprise-levels of the Service Company to States to local Districts to measure operational performance accurately and reliably, with the ability to consolidate and communicate information at different enterprise-levels.

Key Accountabilities

• Monitor and partner with state management to drive state and local operational performance.
• Support state and local standard and ad hoc reporting and analysis.
• Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels.
• Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting.
• Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance.
• Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels.
• Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders.
• Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.
• Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts.
• Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts.
• Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder.

Knowledge/Skills

• Sound knowledge of utility/business processes.
• Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
• Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles.
• Proficiency in the development of metrics, KPIs and overall business intelligence architecture.
• Strong operational expertise
• Strong understanding of data management, integrity, and controls
• Strong process, project, and program management skills
• Strong quantitative skills (e.g., analytical, technical, problem solving)
• Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams)
• Excellent written and verbal communication skills (e.g., fluency in report writing and presentations)
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders)

Experience/Education

• Bachelor's Degree preferably in engineering, math, computer/ data science, finance or accounting. Relevant work experience in lieu of degree may be considered.
• 8+ years of experience with a bachelor’s degree or 14+ years’ experience without a bachelor’s degree in operations, engineering, or finance.

Travel Requirements

Up to 10%.

Work Environment

• Primarily indoor office environment.
• This position offers a 3:2 hybrid schedule, 3 days onsite and 2 days remote. 
• This role can be based at any office within the American Water footprint.

Competencies