Position Information

Pay rate: $36.37/hr.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Upkeep of the laboratory environment, including but not limited to routine tasks such as, cleaning/storage of glassware, reagent preparation, Cl2 checks, water system checks, balance checks, 
temperature checks and sample disposal. Provide laboratory support for chemical and/or microbiological testing of water and/or wastewater samples for customers and employees. Prioritize and regulate work schedule to meet overall goals and objectives of the lab.

Key Accountabilities

• Conduct routine and non-routine testing utilizing various wet chemistry methods and microbiological testing. Prepare and test samples according to prescribed methods, within proper holding times and laboratory goals.
• Ensure and certify that data quality meets regulatory requirements. Understand and follow all QA/QC protocols to ensure all data meets EPA and NJ DEP accrediting authority standards and certified laboratory standards.
• Enhance customer satisfaction. Cultivate productive customer relationships with internal customers and business partners. Work to inform both internal and external customers of issues related to water quality promptly after a problem has been discovered. 
• Enhance performance and safety within the laboratory by promoting a positive team environment. Cross train in all areas of laboratory operations to develop proficiency in all laboratory functions.
• Inventory and maintain laboratory supplies in sufficient quantities to maintain laboratory operations at all times.
• Pick up samples from water company facilities as required.
• Prepare sample kits/coolers for use by company employees on a daily basis.
• Ensure samples are received and are in compliance with Chain of Custody (CoC) procedures.
• Maintain quality control charts/records for laboratory equipment as required.
• Data entry and use of company business platforms such as SAP, LIMS and Microsoft Office products.
• Available to work during regular and emergent situations.
• Other responsibilities as assigned.

Knowledge/Skills

Must have basic knowledge of:

• Basic chemistry and biological testing techniques.
• Laboratory QA/QC protocols/programs.
• EPA, NELAC and OSHA rules and regulations.
• Laboratory data base and computer software.

Skills:

• Able to speak, read, write and understand the English language.
• Good quality control skills (e.g. interpreting technical instructions, problem solving, attention to detail).
• Good interpersonal skills (e.g. cooperation, teamwork, tact/diplomacy).
• Able to interpret a variety of instructions in written, oral or through 
  diagrams.
• Ability to follow interpret and follow schedules
• Must demonstrate proficiency using various business platforms such as SAP, LIMS and Microsoft Office products.
• Customer service focus.

Experience/Education

• AA/AS in a science related field which include the successful completion of the following required courses: General Chemistry 1&2, Organic Chemistry 1&2, General Biology 1&2, Microbiology and college level algebra. 
• BA/BS in Biology, Chemistry or Environmental Science are preferred.
• One (1) year of laboratory experience is desired.

Work Environment

• Primarily an indoor laboratory environment. Outside work is necessary in all weather conditions as required.
• Laboratory work will require periods of standing while performing testing procedures.
• Data entry will require periods of sitting.
• Some lifting is required.
• Employee must understand and follow Company safety procedures and utilize appropriate PPE at all times.
• Employees must adhere to the company dress code.
• Overtime is expected.

Travel Requirements

• May be required to travel within service territory using company vehicle.

Certifications & Licenses

Must possess and maintain a valid motor vehicle driver’s license at all times during employment.

Other

• May be assigned to perform any responsibility that lies within the capability of the employee based on experience, knowledge, qualifications, and training.
• The individual must be able to perform the essential functions and meet the physical requirements for the position.
• May be assigned to perform responsibilities either individually or in conjunction with other employees.

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Competencies