Job Description
Job Title:  Customer Service Technician
Posting Start Date:  11/6/25
Job Description: 

Primary Role

Responsible for meter installation, locating water lines, obtaining meter readings and turning water on and off at a customer site.

Key Accountabilities

Occasionally installs meters and change outs which include the following:

  • Drives van with automatic transmission to the location of the meter. Constant gripping of the wheel, neck rotation and slight flexion.
  • Seated task with vibration noted. Walks to location of meter. May be on uneven or slipper surfaces, can be on gravel, mud, ice, snow or concrete.
  • Meters can be located in a pit on the ground.
  • Uses a tool to turn the nut, lifts the cover (11#) from ground level and then reaches into the pit.
  • Uses a wrench to remove or install meter.
  • This task requires trunk and neck flexion, gripping of the tool, wrist and forearm deviation, forward reaching, kneeling and/or squatting.
  • May lie on stomach on the ground and reach into the pit using the wrench.
  • Residential meters weigh 5# however 2" or larger meters are up to 65#.
  • May have to go up/down stairs, climb a ladder, crawl in a crawl space, reach overhead, side bend and assume awkward positions when running the wires for the meter.
  • Uses drill (less than 5#) to drill hole in wall for wires.
  • Carries hand tools in bucket when climbing ladder (up to 20 #).
  • May use spud bar (17#) to chip ice or asphalt form the meter pit.
  • Gripping with both hands, elbow flexion and extension, striking force into asphalt or ice, shoulder flexion and neck flexion required to this task.
  • Variable amount of force required depending upon the surface.
  • May have to hand shovel dirt from around the meter cover location.
  • Can use backhoe if it is excessively deep.
  • May have to go down into confined spaces.
  • May have to lift manhole covers up to 100# from ground to waist level on an infrequent basis (not a daily task).
  • Two persons perform this task.
  • Tools used are shovel, ladder, spud bar, wrenches, hammer, sledge hammer, drill. computer.

Occasionally on a daily basis locates water lines which include the following:

  • Drives van with automatic transmission to location of the water lines.
  • Constant griping of the wheel, neck rotation, and slight flexion.
  • Seated task with vibration noted. Finds and marks locations of the water lines.
  • Finds meter tile and removes meter lid with meter key, hooks locating cables to the service (may require shoveling to remove dirt or debris from top of meter tile, may require hammer and/or small pry bar to loosen stuck lid.
  • Depending on size of meter, lids range weights range from 10 to 65#'s.
  • Uses map to locate the area and then pulls card from file in the van.
  • Picks up locate instrument (4#) which is a magnetic locator to find the pipes.
  • Neck flexion, sweeping motion with arm and gripping of tool. Puts flag (negligible weight) in location or spray paints mark.
  • Neck flexion, lift/carry less then 1#.
  • Using probing rod which is pushed into the ground in an effort to locate the water main by hitting the main with the probe.
  • Uses locate instrument (4#'s) which is a magnetic located to find water mains and pipe.
  • Neck flexion, sweeping motion with arm while gripping the tool.
  • Tools used: Metrotech, flag, meter, card file, map, computer.

 

Key Accountabilities (cont)

Frequently turns water on/off which include the following: 

  • Drives van with automatic transmission to the location of the meter. Constant with vibration noted.
  • Walks to location of meter.
  • Meters can be gripping of the wheel, neck rotation and slight flexion.
  • Seated task located on the side of buildings and most are located near ground level.
  • Meters can be located in a pit on the ground.
  • Task requires trunk flexion, neck flexion using tool to turn the nut and remove meter cover (grip and wrist deviation), and using shut off key (up to 30#) to turn 1/4 turn.
  • This requires reaching from chest to waist height, shoulder flexion and abduction/adduction, elbow flexion and extension and heavy grasping.
  • Replaces cover and tightens nut. May use spud bar (17#) to chip ice or asphalt form the meter pit.
  • Gripping with both hands, elbow carrying a short distance, trunk flexion and forward reaching.
  • Cleans mud from inside of vehicle, forward reaching, grasping, elbow flexion and extension, trunk flexion, side bending.
  • Tools used are cleaning supplies.
  • Tools used are laptop and desktop computer. 

As needed, cleans truck which include the following: 

  • Removes all tools from the back of the truck.
  • Lifts up to 30# from waist height and flexion and extension, striking force into asphalt or ice, shoulder flexion and neck flexion required to this task.
  • May have to go down into confined spaces.
  • May have to climb stairs or a ladder.
  • May have to lift manhole covers up to 100# from ground to waist level on an infrequent basis (not a daily task).
  • Two persons perform this task.
  • Tools used are ladder, spud bar, shut off key, wrenches, computer. 

 

Occasionally performs computer work which includes the following:

  • Uses laptop in van to record each stop. Trunk rotation, neck flexion and input via computer keyboard for short periods.
  • May run reports in the morning at the office Seated task using computer keyboard and mouse. 

Certications/Licenses

  • Valid Driver’s License and ability to pass motor vehicle background check.

  • HS diploma/GED. 

Competencies

Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates