Primary Role
Serviceperson in Farmingdale, NJ
Posted Range:
$34.89/hour
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Coordinates, monitors, and controls the safe and efficient utilization of company equipment and assigned personnel. Locates, accesses, operates, and/or repairs company facilities such as, but not limited to, mains, hydrants, blow-offs, services, curb stops, shutoff valves, and plumbing fixtures. Investigates and diagnoses hydraulic variations that may adversely impact system operations and customer service, and initiates corrective action.
Key Accountabilities
- Operate backhoe and work as an active member of the crew by performing all the tasks below.
- Coordinates, monitors, and controls the safe and efficient utilization of company equipment and assigned personnel.
- Locates, accesses, operates, and/or repairs company facilities such as, but not limited to, mains, hydrants, blow-offs, services, curb stops, shutoff valves, and plumbing fixtures.
- Investigates and diagnoses hydraulic variations that may adversely impact system operations and customer service, and initiates corrective action.
- Performs distribution system tests including, but not limited to, fire flows, customer service lines, and pressure losses.
- Completes house-to-house connections at customers' accounts to maintain service. Locates company facilities, and in accord with the Underground Facility Program, marks-out company facilities and initiates requests to mark-out other utilities' facilities.
- Raises to grade company facilities such as, but not limited to, meter hoods, tiles and covers, and curb and valve boxes.
- Operates and repairs company facilities such as, but not limited to,fire hydrants and distribution system valves.
- Completes the installation of facilities including, but not limited to, water services, main extensions, fire hydrants, valves, and blow-offs. Collects and evaluates water samples, as directed, in accord with established water quality practices. Transports materials to and from facilities and/or job sites. In emergencies, autonomously obtain material from storeroom or yard. Prepares company facilities for adverse weather conditions. Restores service to frozen company facilities, as required. Records pertinent data and maintains accurate records. Reports conditions in the field that may adversely impact customer service or the public safety, as well as conditions that may result in damage to company facilities. Responds to inquiries accurately and professionally and, when necessary, involves the appropriate individuals to resolve customer and company-related issues and to achieve the highest level of customer service in all areas of responsibility.
- Other responsibilities as assigned.
- Adheres to all company policies. Performs other duties as assigned.
Knowledge/Skills
- Must possess geographical knowledge of the company's service area and distribution system, as well as an understanding of gradients, piping networks, basic fluid and flow principles, and basic electrical theory and related safety procedures.
- Capable of interpreting diagrams, blueprints, schematics, and maps.
- Working knowledge of company policies, procedures, and safety practices applicable to area of responsibility, as well as federal regulations regarding confined spaces, trenching and shoring, and Competent Person.
- Knowledge of various materials utilized in the transmission and distribution system and an ability to properly and safely make necessary taps, restraints, and repairs to ensure the integrity of the transmission and distribution system.
- Knowledge of company computer systems and programs.
Experience/Education
- Capable of operating Company equipment and vehicles necessary for the completion of assigned responsibilities.
- A minimum of three (3) years experience as a Utility Mechanic or the equivalent experience as determined by management.
- Internal applicants for this position must have participates in the "UM II to UM III training upgrade program" for a minimum of 12 months.
- High School diploma or GED.
- Able to speak, read, write and understand the English language. Use of back hoe. Mechanically inclined. Customer Service focused.
Work Environment
- Work is indoors and outdoors.
- Required to work in all adverse weather conditions; e.g., rain, snow, sleet, heat.
- Required to stand and/or walk for long distances on a daily basis.
- Must understand and follow company safety procedures, wear appropriate PPE at all times, and adhere to company dress code.
Certifications/Licenses
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Class A CDL or the ability to obtain.
Travel Requirements
Daily local travel.
Other
- The individual must be able to perform the essential functions and meet the physical requirements for the position.
- May be assigned to perform responsibilities either individually or in conjunction with other employees.
- May also be assigned to direct other employees. In the absence of the Foreman, assume lead role.
- Maintains professionalism in appearance and demeanor at all times