General Manager - Contract Services Group

Posted Date: May 1, 2024

Location: Duvall, WA, US, 98019

Company: American Water Works Company Inc

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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

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American Water partners with Seattle Public Utilities to operate the Tolt Water Treatment Facility started operations in 2001 treating water from the Tolt Reservoir located on the South Fork of the Tolt River. It provides about one-third of the water for Seattle and its regional customers. If you want to lead a talented and AWesome team, please apply for immediate consideration!

Job Details

Pay range: $95,000 - $158,750


The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water we are committed to pay equity. In addition to compensation, you will receive a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water employees also receive learning opportunities and work experiences to grow professionally.

Important Details

American Water Services-CDM’s (“AWS-CDM”) Services Contract with Seattle Public Utilities (“SPU”) will be ending no later than the first quarter of 2026. SPU will be assuming the operations of the Tolt Treatment Facility at the end of the contract. Cooperative efforts between AWS-CDM and SPU are underway to plan for this transition including the addition of two operator positions.  

Primary Role

The General Manager of Operations (known as the Facility Manager at the Seattle-Tolt facility)   is primarily responsible for the delivery of all operations and maintenance activities required under the service agreement contract. Duties include planning, organizing and directing activities with respect to the respective contract operations, including water/wastewater treatment facilities, distribution/collection systems and pump/lift stations, etc. as may be required by contract.  This position is responsible for fostering cooperation between operations and the City Departments and capital staff on new capital upgrades and repair & replacement projects.

Key Accountabilities

  • Responsible for the overall safe operation and maintenance activities of the facilities associated with the project. Analyzes and evaluates operation, maintenance, and support functions. Initiates new or improved practices as necessary.
  • Responsible for ensuring appropriate health and safety measures are established and carried out in system operations, management and maintenance.
  • Develops objectives to meet regulatory requirement efficiencies and productivity via continuous quality improvement and strategic planning. Organizes operations, maintenance, and support activities to maximize efficient use of available staff, equipment and materials. Directly or indirectly supervises all staff assigned to the Project.
  • Accountable for achieving state, federal and local standards for water regulatory requirements. Assures that all Human Resource, OSHA, Department of Labor notifications are displayed for all employees to view, checking periodically for compliance.
  • Develops and oversees the annual O & M budget. Monitors and controls costs according to the MR&R plan. Coordinates activities and supports the implementation of Capital Projects.  Controls expenditures to meet or exceed budget expectations on an ongoing basis. 
  • Responsible for delivery of key reports and periodic updates to plans and manuals as defined in contract with the City. Interacts with subordinates, supervisors, other agencies, and customer representatives to facilitate smooth system functioning.
  • Performs other related functions as assigned.


  • Able to build and sustain a collaborative, high performance team culture that encourages creativity, innovation, empowerment, and vision.
  • Able to direct, coach, interact, mentor, and organize people to accomplish goals consistent with the organization’s objectives. Ability to lead managers and supervisors.
  • Able to lead a strategic approach to developing long range Project goals and objectives, developing a plan to reach these goals.
  • Able to proactively introduce changes into the facility to address emerging issues.
  • Able to encourage the effective use of technology to improve facility operations.
  • Able to institutionalize the concepts of continuous quality improvement activities, performance measures and benchmarking.
  • Able to clearly articulate complex issues both verbally and in writing to technical and non-technical people.
  • Able to plan, schedule, prioritize, and coordinate work within assigned work area.
  • Able to respond to emergencies in a calm and levelheaded manner.
  • Able to establish effective working relationships with employees, supervisors, customers, and the general public.
  • Able to work in a team environment.


  • Graduation from an accredited college or university with a degree in sanitary, chemical, civil, electrical, or mechanical engineering, public or business administration or other equivalent degree.
  • Additional qualifying experience may be substituted for the degree on a year for year basis.
  • Over seven (7) years of increasingly responsible management experience in utility, surface water and/or wastewater operations strongly including proven experience with financial operations involving one or more sites.
  • Experience with both non-union and union environments preferred.

Travel Requirements

  • Local travel to various worksites only.

Certifications & Licenses

  • Must possess a valid state (of residence) driver’s license and successfully pass a MVR. 
  • Operator Certifications are desired.  NJDEP T3 or S3, and W3 or C3 Operator Washington State WTPO 4 Water Certification are required,

Work Environment

  • Both office and field environment.
  • Must be physically able to work indoor or outdoor work during seasonal heat and cold, or other adverse weather conditions.   


Decision Quality
Develops Talent
Drives Engagement
Plans, Aligns, & Directs
Prioritizes & Role Models Safety



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue