Field Operations Specialist

Primary Role

The Field Operations Specialist provides a combination of administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department or functional area. This role may include assisting with scheduling work, completing related paperwork, assisting internal team members, handling customer complaints, etc.

Key Accountabilities

• Coordinate or perform review of functional area practices and assist in developing strategies for the region.
• Receives and distributes operational workflow requests from call center, field representatives, operations supervisors based, and other internal team members on area of responsibility.
• Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water capital programs, field projects and/or work orders.
• Schedules daily operational field work based on priority outlined by operations leadership using work management system.
• Responds to customer complaints which may include, but not limited to,gathering information from operations leadership, speaking with customers and explaining company processes.
• Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
• Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits,preparing and distributing meeting minutes, p-card/ workbasket processing, document preparation, etc.
• Work collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. 
   

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
• Knowledge of company policies and procedures and management theories, practices, and trends.
• Expert knowledge of process and operational areas. 
   

Experience/Education

• High school diploma required. Associates level degree in business preferred. 
• Minimum 2 years overall work experience in work management, high volume call center and/or customer service. 

Travel Requirements

• Local and occasional regional travel, may be needed.

Work Environment

• Primary indoor environment, however, outdoor may be needed at times.
   

Certifications/Licenses

• Valid Driver’s License and ability to pass motor vehicle background check.

Competencies