Field Operations Supervisor
Posted Date: Jan 15, 2025
Location: Charleston, WV, US, 25302
Company: American Water Works Company Inc
Requisition ID: 107566
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
West Virginia American Water is seeking a Field Operations Supervisor to join our team in Charleston, WV. As a field leader, you will set the day-to-day expectations for our crews. The Field Operations Supervisor will be responsible for delegating work, handling customer service matters, and ensuring that we continue to provide safe and reliable water to the community.
*Note that there are two position openings within the Commercial and Distribution business functions.
Primary Role
Manages the day-to-day operations of water and/or wastewater field services in accordance with Company policies and procedures and all applicable governmental laws and regulations.
Key Accountabilities
- Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations.
- Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets.
- Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
- Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
- Develop and direct cost-effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas.
- Implement effective reporting processes.
- Provide analysis and support with information required for various reports, budgets, and business plans.
- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
- Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
- Continue to reinforce the importance of developing a diverse workforce.
- Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
- Work collaboratively with other functional leads to mitigate business risks.
- Implement effective communications at all levels of our operations.
- Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
- Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
Knowledge/Skills
- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business
- Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas.
Experience/Education
- 2 year or 4 year degree in operational discipline, management, or related technical discipline or equivalent.
- 3-5 years experience in supervising operational areas and managing and meeting performance targets or equivalent experience in Field Services role
Work Schedule
- Full-time
- Monday-Friday, daylight
- On-call responsibility
Travel Requirements
- Local within service territory
- Valid state drivers license
Competencies
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Nearest Major Market: Charleston West Virginia