Primary Role

Responsible for supervising front-line personnel and implementing operational processes that are engaged in the functional area of Production for water operations.

Key Accountabilities

• Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability
• Supervise a team of front-line staff engaged in production operations.
• Schedule training and development activities to ensure that personnel obtain and maintain appropriate operator certifications from regulating agencies.
• Participate in the resolution of union and/or non-union labor issues.
• Record, compile and provide operating data to track the financial performance of production operations.
• Coordinates the construction of new and/or upgraded production facilities in accordance with approved CAPEX budget.
• Implement a preventative maintenance program for capital assets that provides OPEX savings and defers CAPEX spending, where possible.
• Day-to-day implementation of security efforts at all production facilities.
• Supervise daily activities to ensure that adequate quantities of treated water meet all regulatory standards are provided to customers at all times.
• Supervise operational and business processes to ensure that American Water policies are followed, best practices are implemented, and internal/external reporting requirements are satisfied.
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Continue to reinforce the importance of developing a diverse workforce.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations.

Knowledge/Skills

• Strong management skills (e.g. planning, organization, direction of employees). Familiarity with budgets and accounting
• Strong interpersonal skills (tact/diplomacy, persuasion, cooperation and ability to motivate others)
• Demonstrated ability to build and maintain relationships with leadership, employees, customers and external stakeholders.
• Strong written and verbal communication. Demonstrated conflict resolution skills. Problem solving and decision-making skills.
• Attention to detail and data analysis skills
• Self-motivated
• Computer literacy. Competent in the use of Microsoft Office, project management, asset management and customer information systems.
• Ability to effectively implement safety practices and policies
• Knowledge of the regulated water business and the regulations impacting the business.
• Knowledge of company policies and procedures, practices, and trends.
• Knowledge of process and operational areas.

Experience/Education

• Bachelors Degree preferred. High School Diploma or GED required
• Minimum 2-5 years experience in operations is preferred
• Must possess valid drivers license.
• Certifications/Training in Safety preferred
• Previous experience leading people is preferred
• Must possess strong computer skills, including proficiency in Microsoft Office and data entry systems.
• Highly skilled in using technology to manage information, complete reports, and support daily operations.

Certifications/Licenses

• Valid driver license required 
• Certification / Training in Safety preferred
• DEP License preferred. If not, must obtain within 1 year of hire

Work Environment

• Indoor and outdoor environment
• 24/7 operations
• M-F shift 7am to 3pm with On-call responsibilities 
• Ability to sit, stand, bend, and walk for long periods of time.
• Lift minimum 25lbs.
• Occassional hands on work required. 

Travel Requirements

• Local and occasional regional travel around Carbondale, PA
• 50% Office 50% Field work