Water Distribution Operations Manager - Contract Services Group

Posted Date: Jul 6, 2024

Location: Camden, NJ, US, 08105

Company: American Water Works Company Inc

Requisition ID:  106522 


Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedInFacebookTwitter and Instagram.

American Water has a long-standing partnership with the City of Camden that dates back to the 19th century and continues to this day. Our teams deliver a vital service to our Camden customers. New Jersey American Water serves the Cramer Hill and East Camden sections of Camden. American Water Contract Services operates and maintains the water supply and distribution system assets owned by the City of Camden Division of Utilities. Together, we seek to educate and engage stakeholders, the community and residents to better understand their concerns, needs and expectations. Valuable feedback helps inform policies, practices and programs. We also value and promote diversity within our workforce in a way that reflects the local communities we are privileged to serve. We are looking for a Dynamic

Water Distribution Operations Manager for the Contract Services Group! Please apply for immediate consideration. 

Primary Role

The Water Distribution Operations Manager is primarily responsible for the planning and delivery of all water operations and maintenance activities required under the service agreement contract, including but not limited to valve and fire hydrant operation and maintenance as required by the New Jersey Water Quality Accountability Act (“NJWQAA”), tracking key elements of non-revenue water, planning and execution of leak survey program. 

Key Accountabilities

  • Responsible for ensuring appropriate health and safety measures are established and carried out in system operations and maintenance.
  • Directly or indirectly supervises all staff assigned to their management purview.  Demonstrates visible "leadership by example" utilizing participative management involving employees and teamwork whenever possible. Interacts with subordinates, superiors, other agencies, and the client to facilitate smooth system function.
  • Plans, manages, and executes the annual valve operating plan for the entire system according to the NJ WQAA.
  • Proactively develops, plans, executes, and maintains a leak survey program for the entire water system.
  • Review and maintain reports, records, and drawings within area of responsibility across all departments.
  • Monitors and controls costs according to the operational, capital and Maintenance Repair and Replacement (“MR&R”) plan.
  • Coordinates activities in the implementation of Capital Projects and Emergency Repairs.
  • Must be able to adhere to the leadership team on call rotation
  • Performs other duties as assigned.


  • Demonstrated leadership skills in managing and supervising distribution operations and maintenance,
  • Ability to build and sustain a collaborative, high performance team culture that encourages creativity, innovation, empowerment, and vision.
  • Proactively introduces change into the facility to address emerging issues.
  • Encourages the effective use of technology to improve operations.
  • Computer literate; MS Word, MS Excel, and CMMS systems.
  • Able to communicate effectively will all levels of the organization.
  • Institutionalizes the concepts of continuous quality improvement activities, performance measures and benchmarking.
  • Ability to clearly articulate complex issues both verbally and in writing to technical and non-technical people
  • Knowledge of techniques, equipment, facilities, materials, methods, and procedures used in operations, maintenance, construction, and mechanical repair of water/wastewater facilities and appurtenances.
  • Knowledge of health and safety regulations.
  • Strong knowledge of computers.
  • Experience operations of waterworks facilities including distribution systems piping, tanks, pump stations, pressure reducing stations with related equipment, controls and SCADA systems, and data collection and leak detection technologies.


  • 10+ years’ experience in the water utility industry with 5+ years of managerial experience in the Operations and Maintenance of a water distribution system.
  • Proven ability to interface with key stakeholders and resources effectively.
  • Bachelor’s degree with major coursework in sanitary, chemical, civil, electrical or mechanical engineering; public or business administration; or other equivalent concentration strongly preferred; additional years of experience may be substituted for education.
  • Must be able to successfully pass an American Water’s pre-employment screenings.

Certifications & Licenses

  • Must possess a valid state (of residence)  active driver’s license and successfully pass a motor vehicle background check. 
  • Must possess a NJ Class T3 or W3 license

Work Environment

  • Mix of field and office as job demands require
  • Must be physically able to work indoor or outdoor work during seasonal heat and cold, or other adverse weather conditions.
  • Must be physically able to work in confined space environments. Must be physically able to wear a respirator or SCBA as required.
  • Must be physically able to remain alert and attentive to job requirements and co-worker
  • Maintain a neat, clean, professional appearance at all times while in uniform or during working hours.
  • Maintain a courteous manner when speaking to customers and the general public.


Decision Quality
Develops Talent
Drives Engagement
Prioritizes & Role Models Safety
Plans, Aligns, & Directs



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia