Primary Role

The Senior Project Manager is responsible for overseeing, providing directions and assigning project/delivery responsibilities to the project management resource pool. This role is accountable for managing the implementation of technology-related projects, software migrations, and system integrations. They are responsible for mapping out all needed IT functionality for a project, identifying schedules, and managing implementations in accordance to schedule. They may act as a direct point of contact between the Business, Business Relationship Manager , Business Analysts , Development and Delivery team .They are responsible for assembling cross functional project plans, directing and monitoring work efforts on a daily basis, identifying resource needs and escalating functional, quality, timeline issues appropriately. This individual should have a deep understanding of effective project management methodologies and enforce project standards.

Key Accountabilities

• Drives accountability for Project Management resources and serves as a subject matter expert
• Empower associates to exceed expectations of their role
• Defines and oversees effective project management methodologies, tools, and processes in both waterfall and agile methodologies
• Assists in overseeing and defining the implementation of IT projects, software migrations, and client system integrations
• Acts as a liaison with business/process owners and other T&I groups to coordinate the delivery of information technology solutions to the business
• Oversees the identification and documentation of client and contracted technology deliverables and specific requirements while communicating said requirements to the T&I teams
• Reports progress and issues to the appropriate teams and management as needed
• Partners with the Change Management and Communication resources to enable successful rollout and adoption of IT changes
• Understands the available IT tools with respect to complexity, functions, and standards
• Ensures business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying technology opportunities to add value
• Monitors progress to ensure the emerging solution meets business demands and business requirements
• Interacts with internal and external customers to create relationships that deliver value
• Understands and documents operational processes for projects as they relate to the use of technology tools.
• Understands the nature of business process change and oversees the composition of technical specifications outlining the necessary modifications to relevant business applications • Participates in process improvement efforts
• Manages budgets and cost center spending, to include external spend with outside vendors
• Develops departmental plans and prioritizes to meet demands
• Leads engagement initiatives, goal setting and management of innovation within the team
• Manages activities through direct staff, team leads, professional staff, or operation staff; may manage indirect staff
• May execute performance roll-up

Knowledge/Skills

• Expert knowledge and application of various software development life cycles and techniques (e.g., waterfall and agile)
• Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
• Attention to detail and strong organizational skills in order to manage multiple phases of a project plan
• Customer-oriented approach in managing communications and issues
• Ability to operate effectively in a matrixed organizational structure
• Ability to listen, and build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
• Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
• Strong leadership, business, technical, analytical, problem solving and verbal and written communication skills
• Highly organized and able to manage time effectively
• Excellent listening skills in order to successfully interpret business needs
• Ability to balance what is “right” with what is “realistic”
• Ability to make decisions in situations of ambiguity and the absence of complete facts
• Ability to work and team with a multitude of different people and to balance demands
• Ability to convey complex process concepts to IT and business organizations in a manner that is easy to understand
• Ability to deal effectively with escalations and difficult situations under pressure

Experience/Education

• Bachelor’s degree in Business Management, Computer Science, Information Systems or equivalent
• PMP/PMI-ACP/Scrum Master/Agile Mythology certified preferred
• 10 + years of total experience on Information Technology / Information Systems
• 5 + years of experience in an IT Project Management role
• Experience with Project Management Institute (PMI) framework and various project management methodologies (e.g., agile/scrum)

Certifications/Licenses

• PMI Certification
• Agile Analysis Certification
• Scrum Master Certification

Work Environment

Primarily in an office environment

Travel Requirements

• As necessary, up to 15% 

Competencies