Posted Date: Jul 12, 2024

Location: Camden, NJ, US, 08102

Company: American Water Works Company Inc

Requisition ID:  105853 


Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedInFacebookTwitter and Instagram.




Primary Role

  • This role is responsible for the requirements analysis and detailed design of business processes in the one or more functional domains, for configuration and testing of SAP applications, and for related deployment activities.
    • SAP IS-U FICA Lead should have strong experience in design and configuration of SAP FICA modules.
    • Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP configurations, writing detail specifications for development of custom programs, testing, coordination of transports to production and post go live support. 
    • Should have proven working knowledge of SAP IS-U FICA and its Integration with Billing & Invoicing and Device Management with a thorough understanding of the IS-U Master Data model. 
    • Strong experience in implementing Collection Strategies with BRFPLUS is required. 
    • Sound knowledge and understanding of FICA configuration related to Contract Accounting, Payment hierarchy, Clearing rules, Dunning, Security Deposits, Payment Clearings, Open item management, Tax, Installment plans, Returns, Refund Process, Write offs etc.
    • Realizes the technology solution in order to fulfill business requirements, including design frameworks, documentation and proof of concept needs while adhering to documentation, configuration, security, development, and testing standards and guidelines. This includes:
      • Completing the functional and technical specification.
      • Ensuring proper set up of roles and authorizations.
      • Completing the configuration build and initial testing.
      • Establishing the configuration related to organizational structure, business process, and master data.
      • Technical development of RICEFW(s), specific composite, and/or mobile applications.
      • Ensuring functional correctness by testing the integration of the solution with other applications.
      • Analyzes existing custom developments, objects, and modifications, and evaluate the impact of changes on them.
      • Provides input for the setup and creation of the individual transports.

Technical Skills

  • 7+ years’ experience in SAP FICA for Utilities industry.
  • Minimum 3 years’ experience in integration with other modules like Billing, CRM, Accounts Receivable (A/R) etc.
  • BRF+ experience is a plus.
  • Ability to gather and analyze internal business requirements by means of interviews, workflow analyses and facilitated discussions with users.
  • Ability to translate business requirements into detailed functional designs for development, testing and implementation.
  • Configure SAP modules in line with design requirements as well as peer review designs / configuration from other Functional Analysts in the SAP area.
  • Ability to identify and communicate risks and issues affecting business rules, functional requirements and specifications.
  • Ability to create and maintain testing scripts in SAP Solution Manager.
  • Experience with creating training materials and assisting with user orientation and training.
  • Ability to serve as a liaison between technical, quality assurance and non-technical stakeholders throughout the development and deployment process.


  • Experience with SAP ISU FICA functional solutions architecture.
  • Sound knowledge and understanding of FICA configuration related to Contract Accounting, Payment hierarchy, Clearing rules, Dunning, Security Deposits, Payment Clearings, Open item management, Tax, Installment plans, Returns, Refund Process, Write offs etc.
  • Experience with all aspects of the system implementation including, but not limited to, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation support.
  • Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support.
  • Good aptitude for building data analytics using industry leading tools like Power BI, Tableau etc.
  • Working in an agile environment.


  • BS /MS in Computer Science , Computer Applications , Information Technology , Engineering or MBA or with strong academic background.
  • Minimum of 6 to 8 years of experience with SAP configuration and support in the FICA area and experience with at least two full SAP system implementations.

Certifications & Licenses

  • SAP Certified.


Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia