Principal Learning & Development, Strategic Programs

Position Information

Primary Role

Responsible for driving learning initiatives that support organizational transformation. This role will develop the strategy and deliver effective learning experiences for our transformation initiative by recommending, designing, implementing, and evaluating learning programs.

Key Accountabilities

• Change Management: Partner with Change Management to provide learning solutions that promote employee engagement and support the transformational changes ensuring smooth adoption and reducing resistance to new ways of working.
• Continuous Improvement: Stay current on industry best practices for transformation learning. Utilize data to identify areas for improvement, track progress, and make informed decisions. This involves collecting, analyzing, and interpreting data to drive continuous improvement for learning programs.
• Learning Needs Analysis: Conduct thorough needs analysis to identify existing skill sets gaps related to our organizational transformation initiatives.
• Metrics & Reporting: Define and assess the effectiveness of learning programs and continuously improve them based on feedback and performance metrics.
• Program Design and Delivery: Oversee the development and delivery of measurable and sustainable learning programs that enhance skills, knowledge, and competencies across the organization.
• Stakeholder Communication: Serve as the primary point of contact for all learning related inquiries, engage with stakeholders to identify learning needs and ensure learning programs meet organizational objectives.
• Strategic Learning Initiatives: Develop and implement strategic learning initiatives that support organizational transformation and align with business goals.

Knowledge

• Strong knowledge of internal and partner expectations, business strategies, products, services, systems, and processes.
• Responsible for managing the full learning life cycle of needs analysis, course and curriculum design, development, implementation, and evaluation.
• Excellent communication, presentation, and facilitation skills, with the ability to engage and motivate diverse audiences.
• Familiar with Learning Management Systems (LMS), e-learning authoring tools, and other learning technologies.
• Ability to manage multiple priorities in a fast-paced environment and work effectively across diverse project teams.
• Strong project management skills, with the ability to plan, execute, and assess learning initiatives.
• Strong understanding of transformation trends, technologies, and best practices in learning.
• Familiarity with blended learning approaches and adult learning principles such as ADDIE / 6 Disciplines of Breakthrough Training
• Confident in developing and presenting to Executive Leaders . 

Skills

• Relevant Mindsets: Growth mindset, entrepreneurship, customer centricity, data- driven, systems/design thinking, embracing the operating principles, and change leadership.
• Results Oriented: Willingness to commit and drive activities to completion; Take the lead and provide direction; Ability to make decisions at the project team level and properly escalate those decisions that cannot be resolved on a timely basis.
• Strategic Thinker: Strong strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted; Ability to articulate vision of transformation efforts and a sense of mission; Possesses strong analytical skills, good listening skills with ability to effectively coach and mentor others; must be able to lead by influence.
• Strong Communicator: Ability to build substantial organizational awareness and trust quickly; ability to explain complex organizational set-up and concepts in an easily understandable written format; Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization.
• Strong Presentation Skills: Engaging a variety of audiences from the frontlines to executive leadership; Strong presentation, verbal, and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of leadership.
• Team player: Ability to generate enthusiasm and drive commitment; ability to collaborate with virtual teams across the organization, located in different time zones and with diverse cultures; highly collaborative work style; Exhibits effective team skills.
• Well-organized: Ability to manage multiple tasks at once while keeping an eye on the big picture and documenting progress; Effectively manage multiple competing priorities with high attention to detail. 

Experience/Education

• Bachelor’s degree in organizational development, Business Administration, Human Resources, or related field. (Advanced degrees or certifications in learning, change management, or organizational/digital transformation are a plus.).
• Overall, 7-10 years’ experience with a focus of 5+ years’ experience in adult learning, and at least 2 years in a leadership role on large-scale IT or organizational transformation projects.

• Certifications in project management (e.g., PMP, Agile) or adult learning (e.g., ATD, CPTD) are a plus.

Work Environment

Primarily an indoor office environment with a hybrid work schedule.

Travel Requirements

• Up to 50% travel
• May require field visits

Competencies