Posted Date: Apr 18, 2024

Location: Camden, NJ, US, 08102

Company: American Water Works Company Inc

Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedInFacebookTwitter and Instagram.




Primary Role


American Water Works Company (Camden, NJ) to be responsible for the requirements analysis and detailed design of SAP CRM business processes, for configuration and testing of SAP CRM applications, and for related deployment activities. Specific job duties include: overseeing the design process, implementation, and ongoing enhancements for the overall SAP CRM and SAP Cloud for Customer Module; providing subject matter expertise on SAP’s best practices for implementing SAP CRM and Cloud for Customer business processes; leading workshops in gathering business requirements, influencing adoption of standard SAP processes, identifying and handling gaps while minimizing development effort; analyzing and documenting requirements and design solutions for the business process scenarios; designing the technology solution in order to fulfill business requirements, including design frameworks, documentation and proof of concept needs while adhering to documentation, configuration, security, development, and testing standards and guidelines; participating and contributing to Business Workshops and helping designing the solutions per industry standards; configuring Business master data set up and knowledge in replication to other system; preparing Functional Specification and Interface Design Documents; verifying project deliverables for completeness and quality; working with client business stakeholders to review and approve these deliverables; analyzing existing custom developments, objects, and modifications, and evaluating the impact of changes on them; ensuring consistent, timely and effective communications with internal and external stakeholders; tracking customer satisfaction; and providing input and assistance to other IT projects related to ERP if required. Must hold a Bachelor of Science degree in Computer Science, Computer Applications, Information Technology, or related field of Engineering. Must have five (5) years of progressively responsible previous work experience in the position offered or related with SAP CRM. Must know (through academic training or work experience) IVR integration for CCS solution; SAP CRM Middleware Integration with SAP ISU; SAP CRM Order to Cash/Meter to Cash Process Support; SAP BI Data Model Integration with SAP CRM and SAP Enhancement pack upgrade; SAP ISU cross-functional support and custom code development; SAP ABAP, HPQC, HP ALM.



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia