Primary Role

Responsible for developing and delivering a comprehensive and creative array of external communication activities related to educating audiences and enhancing the image and brand of American Water among stakeholders. External Communications responsibilities include:

• Drive a concentrated public relations effort to continually amplify and extend the American Water brand across all digital platforms and with media (print, online and broadcast). Coordinate public relations efforts with external affairs, government affairs, investor relations, human resources, engineering and other functional units.
• Responsible for assisting in developing digital communications strategies and coordinating the communication of key corporate messages aligned with and mutually reinforcing American Water’s strategic goals and vision.

Work Environment

• Hybrid work schedule 3 days in the office, 2 days offsite.
• Reporting location: Camden, NJ

Important Information

Posted range is $100-125K

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!  American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Key Accountabilities

• Support the execution of corporate communications through earned, owned and paid media that enhance the company’s position among customers and corporate stakeholders
• Provide support and alignment to state external affairs and communication teams, other business units and digital communications; support crisis communications activities.
• Provide assistance as needed with M&A/integration and investor relations communications
• A critical resource in the development and execution of integrated  communications, including but not limited to employee, customer and community-related communications tools
• Works in a cross-functional manner across the business to coordinate communications activities and news/announcements
• Supports the creation of materials and tactics to help educate customers on issues to increase/amplify American Water’s brand, thought leadership and customers service/experience.

Knowledge/Skills

• Excellent writing skills with the ability to tell a persuasive/compelling story.
• Speed, flexibility and adaptability and ability to work under pressure in a fast-paced environment
• Advanced knowledge and experience in legacy and emerging social media outlets
• Efficient working knowledge across Adobe Creative Suite, including graphic design and intermediate video editing and Canva
• Team player with ability to be proactive, collaborative and build relationships outside the communications function
• Effective presentation and speaking skills

Experience/Education

• Bachelor’s degree in marketing, public relations, communications or a related field required.
• Minimum 5 years of relevant experience in public relations, media relations and/or community relations in a fast-paced corporate and/or agency environment.

Travel Requirements

• Flexibility and willingness to travel.

Competencies