Human Resources Coordinator

Posted Date: Jun 25, 2024

Location: Camden, NJ, US, 08102

Company: American Water Works Company Inc

Requisition ID: 106563 


Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedInFacebookTwitter and Instagram.

Primary Role

Supports the HR Operations function as well as contributes to the overall success of the HR organization. Performs comprehensive administrative HR operations processes, reporting, data analytics, and coordination for an assigned area. This role will focus on the areas of administrative HR responsibilities in the labor and payroll area. This will include providing support to the employee and labor relations team in various aspects include wage table support, calculating quota adjustments, paid time off payouts, interpretation of CBAs, documentation preparation, completion of various processing, complex calculations and running various reports. This individual needs to be an expert in excel and previous payroll or labor relations experience. 

Key Accountabilities

  • Responsible for reporting, database maintenance, data collection and data analytics within the HR function with minimal oversight and instruction.
  • Prepares reports, proposals, presentations, and spreadsheets in various company technologies and software.
  • Maintains records for accuracy and compliance. 
  • Completion and verification for all I-9s. 
  • Tracks and manages various pay related processes such as stipends, license certification pay and one time payments. 
  • Employee Records: Maintain accurate and up-to-date HR records, including personnel files and compliance documentation.
  • Onboarding: Facilitate the onboarding process for new hires, ensuring they have a smooth transition into the organization. 
  • Supports HR operations for Onboarding and Offboarding. 
  • Manages HR projects and events.
  • Performs standardized HR and company processes for the assigned business unit.
  • Delivers fluid and timely people processes that allow for quick action and flexibility.
  • Uses needed technologies to operate at highest and most efficient level. 
  • Provides proactive solutions through synergies and collaboration across the business.
  • Defined specialized area as identified. Will represent HR in specific area of expertise as point of contact & identified projects.


  • Proven experience in HR coordination or related administrative roles.
  • Knowledge of HR processes, practices, and labor laws.
  • Strong communication skills, both written and verbal.
  • Ability to establish and maintain effective relationships with others 
  • Ability to work independently as well as within a team environment.
  • Exceptional organizational and time management skills.
  • Proficiency with HR software and Microsoft Office suite.
  • Ability to maintain a high level of confidentiality and handle sensitive information.
  • Detail-oriented and capable of multitasking.
  • Demonstrated analytical and problem solving skills. 
  • Ability to maintain confidentiality. 
  • Ability to work in face paced environment. 
  • Flexibility with schedule and tasks. Adjust to needs of the business. 
  • Knowledge of human resources functions including organizational design, HRIS and data management.
  • Ability to navigate existing AW technologies. Ability to quickly learning emerging technologies.
  • Ability to proactively engage with the team and business on necessary data and business critical deadlines.
  • Demonstrate a "Whatever it takes" approach; sense of urgency, professional maturity & positive attitude.
  • Openness to change and risk-taking (outside of compliance/safety); enthusiastic learners.
  • Agility; Continued/expanded use of pop-up teams.
  • True collaboration within the function and across the business. Ability to communicate effectively orally and in writing with excellent usage of grammar, spelling and punctuation.
  • Ability to communicate at all levels within the organization and to use tact and diplomacy.
  • Must have the ability to deal with highly confidential information. Must be detail oriented to conduct thorough data analysis and evaluation.
  • Must demonstrate strong planning and project management skills and navigate competing priorities.


  • 2-5 years of directly related experience supporting HR, or other complex organizations.
  • Advanced excel expertise including the ability to perform/create pivot tables, v-look ups, etc. 
  • SAP experience desired.
  • SuccessFactors (applicant tracking system) experience desirable. 
  • Microsoft suite experience required.
  • Utilization of Microsoft forms desirable.
  • Previous administrative experience is required with at least three years of increasing human resources experience.
  • Prior experience in with recruitment and hiring processes, workforce management practices and talent development. 
  • Bachelors Degree in a related field, or equivalent work experience preferred.

Work Environment

  • Indoor office environment.
  • Hybrid schedule, 3:2 - 3 days in the office, 2-days working remotely.
  • Flexible core working hours between 7:30am and 5:30pm. 


  • Champions safety
  • Customer obsessed
  • Cultivates innovation
  • Nimble learning
  • Drives Results
  • Collaborates



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia