Finance Systems Support Analyst

Posted Date: Feb 9, 2024

Location: Camden, NJ, US, 08102

Company: American Water Works Company Inc

Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedInFacebookTwitter and Instagram.


New Year, New Career! If you have experience with Information Technology(IT), SAP and have a passion for Finance and Accounting Systems and providing the design, customization, support and maintenance of Finance and Accounting systems then this role is for you! Apply now for immediate consideration!

Primary Role

The Corporate Controller department is seeking a Financial Systems Support Analyst to support our accounting and reporting teams. Our Financial System Support team will provide oversight and support the function and maintenance of financial systems, actively participate in the implementation and upgrades to existing systems, as well as troubleshoot issues for our users in finance and accounting, including monthly and quarterly close support. The position will coordinate regular patches and updates with IT to keep all systems and users working, additionally, there is a growth area around upgrading and identifying process improvements to the various modules.

Certifications and Licenses

Active state driver's license required with the ability to pass a motor vehicle report. 

Key Accountabilities

  • Provide support to the function and maintenance of financial system including, SAP, Microsoft Dynamics, Hyperion and Blackline
  • Assist with system testing, documentation and operating procedures and projects (i.e. upgrades, new system implementations)
  • Assists end-user community with technical solutions and support in identifying, resolving and/or advancing issues encountered in business systems
  • Performs setups in the systems to include but not limited to chart of accounts values in the general ledger and maintenance of financial tables. Also, maintain documentation to document related to setups
  • Assist with the development of and deliver of training programs for various financial applications
  • Translate business requirements to system functional requirements
  • Develop and maintain an expert level of functional knowledge of the applications
  • Build strong relationships with both internal and external customers
  • Assure compliance on systems’ SOX requirements and protocols including, access control, COA maintenance, and change management across various applications.


  • Excellent verbal and written communication, listening and interpersonal skills
  • Strong analytical, task/project management and problem solving skills
  • Demonstrated ability to work in a team-oriented, collaborative environment
  • Demonstrated ability to anticipate potential problems and act in a proactive manner
  • Ability to be resourceful and leverage available resources to create and improve processes
  • Know, understand and follow departmental and company policies and procedures, and contacts that govern the work environment.
  • Assist in creating a predictable work environment by communicating effectively with colleagues, supervisors, and managers.
  • Participate in and contribute to the culture and environment in a positive and professional manner by collaborating with colleagues, offering suggestions, accepting feedback, resolving problems and being productive with the strategies of the organization in mind
  • Strive to achieve agreed upon goals, accept direction, offer and receive feedback in a constructive manner and communicate effectively to the betterment of the work environment.
  • Possess the acumen of the subject matter and capacity to expand this knowledge based on professional dynamics.
  • Work with team, disseminate essential communications and follow up to ensure desired results.
  • Maintain the team’s efforts to drive toward meeting deadlines


  • Bachelors degree in accounting, business administration, information science, or related business field is required
  • Basic knowledge of finance operations
  • Minimum of three years of financial information systems experience is preferred
  • Specific experience with SAP, Hyperion and/or Blackline highly desirable

Work Environment

  • Indoor office environment.
  • Hybrid work schedule. 


Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia