Job Description
Job Title:  Director, Identity & Access Management
Posting Start Date:  10/7/25
Job Description: 

Job Information

 

Salary Range: $124,800 - $198,900

 

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! 

 

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Director of Identity and Access Management (IAM) will lead a team responsible for safeguarding access to critical systems and data across the enterprise. This role oversees the design, implementation, and governance of IAM solutions and processes, with specific responsibility for Microsoft Active Directory, SAP GRC, Okta, and SailPoint. The successful candidate will be both a strategic leader and a hands-on contributor, ensuring the utility meets regulatory, compliance, and security standards while enabling business operations. 

Key Accountabilities

  • Documenting Policies, Procedures and Standards: 10%
  • Project Requirements: 20%
  • Coordination: 40%
  • Management Activities: 30% 

Knowledge/Skills

  • Team Leadership, Water Utility Experience, Project involvement, Azure Active Directory, Active Directory, Okta, SAP GRC, Sailpoint.
  • Strong knowledge of digital technologies and applicability for the water and wastewater industries
  • Demonstrated ability to apply IAM themes to solve practical problems in a high-tech environment with multi- function teams for complex systems.
  • In-depth knowledge of IAM concepts, including SSO, MFA, privileged access management (PAM), and identity governance.

Experience/Education

  • 8+ year’s experience working in Information Technology field required with an additional 2+ years focused on IAM. 2+ years of management experience leading IAM teams.
  • Strong hands-on experience with Microsoft Active Directory, SAP GRC, Okta, and SailPoint. 
  • Bachelor’s degree in computer science, Information Systems or similar technology field is required [equivalent work experience will be considered].
  • Master's degree is preferred.
  • Appropriate technical certification in specialty area preferred.  

Travel Requirements

As necessary, up to 20% 

Other

  • Excellent decision-making ability, balancing what is right with what is realistic.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
  • Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success.
  • Possesses a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure.
  • Possesses a curiosity and a passion towards engaging the imagination of line of business leaders in grasping and enabling the fundamentals of change.
  • Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within the IT organization.
  • Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations.
  • Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view.

Work Environment

Office Environment, Camden, NJ. 

Competencies

Drives Safety Culture
Drives Vision & Purpose
Strategic & Learning Agility
Political & Organizational Savvy
Builds Effective Teams & Network
Situational Adaptability
Persuades