Senior Supervisor Operations

Primary Role

Supervises the day-to-day wastewater site operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. Oversees WW Site 10MG/day, 10 direct reports (union employees) and 28 remote pump stations.

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
• Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
• May be involved in customer service related issues.
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.

Knowledge/Skills

• Strong management skills (e.g. planning, organization, direction of employees). Familiarity with budgets and accounting
• Strong interpersonal skills (tact/diplomacy, persuasion, cooperation and ability to motivate others)
• Demonstrated ability to build and maintain relationships with leadership, employees, customers and external stakeholders.
• Strong written and verbal communication.
• Demonstrated conflict resolution skills. 
• Problem solving and decision-making skills.
• Attention to detail and data analysis skills
• Self-motivated
• Computer literacy. Competent in the use of Microsoft Office, project management, asset management and customer information systems.
• Ability to sit, stand, bend, and walk for long periods of time. Lift minimum 25lbs. Occasional hands on work required.
• Ability to effectively implement safety practices and policies
• Knowledge of the regulated water business and the regulations impacting the business.
• Knowledge of process and operational areas.

Experience/Education

• Bachelors or equivalent experience
• Minimum 2-5 years experience in operations; preferred to have experience in the water/wastewater utility industry

Certifications/Licenses

• Valid driver license
• DEP class A, E (1, 2, and 4) license preferred
• Certifications/Training in Safety preferred

Work Environment / Work Schedule

• Indoor and outdoor environment. 24/7 operations
• Monday - Friday, 7am - 3:30pm

Travel Requirements

• Local and occasional regional travel

Competencies