Job Description
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Job Title:  Field Service Representative
Posting Start Date:  12/17/25
Job Description: 

Primary Role

This role will serve as the primary customer interface for investigating, addressing, and correcting service matters.

Key Accountabilities

• Installs or replaces water meters with or without reading devices.
• Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage.
• Examines meters, connections, internal and external plumbing for defects or leakage.
• May perform emergency plumbing repairs. 
• Performs various collection activities, turn offs, reconnects, and the delivery of notices.
• Investigates customer complaints and determines corrective action per company procedure.
• May investigate illegal water usage.
• Completes all necessary forms, sketches, field notes and uses maps and records. 
• Performs manual digging to uncover valve, curb boxes, using a shovel, digging bar, or pick.
• Drives vehicle and/or truck in performance of general job duties.
• Walks or drives truck over established route and takes readings of meter dials and radio frequency operated meters as instructed.
• Returns route book to business office for billing purposes.
• Inspects meters and connections for defects, damage and unauthorized connections. 
• Indicates irregularities in computer for necessary action by servicing department.
• Verifies readings to locate abnormal consumption and records reasons for fluctuations. 
• Performs sounding.
• May turn service off for nonpayment of charges in vacant premises or turn service on for occupants. 
• Tests and repairs meters, documents results, scraps old meters. 
• Maintains and stocks meter testing room and meter supply room.
• Assists with building maintenance, when needed.
• Maintains a properly equipped vehicle which may include DOT DVIR inspections.
• Performs other duties as assigned by supervisor.

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Knowledge/Skills

  • Knowledge of customer service and ability to handle customer contacts courteously and with respect.
  • General knowledge of meter installations of various sizes.
  • Basic understanding of meter function, meter reading, and repair. 
  • Working knowledge of all tools needed to perform job duties.
  • Knowledge of general plumbing.

Experience/Education

  • High School diploma or equivalent
  • Meter reading experience, customer service experience, plumbing or water distribution work, cross training in water meter department preferred.
  • Knowledge of computers.
  • Some mechanical ability.
  • Any related activities and past work experience with water systems is suggested.

Work Schedule

*Note- There are two (2) vacancies available with the following schedules: 

 

Work Schedule #1

  • Full-time, on-site
  • Tuesday-Friday, 12pm-8pm, Saturday 8am-4pm
  • On-call responsibility 

 

OR

 

Work Schedule #2

  • Full-time, on-site
  • Monday-Friday, 12pm-8pm 
  • On-call responsibility

Work Environment

  • Must be adaptable to variations in topography and weather conditions. 

Certifications & Licenses

Once an individual is awarded the position of FSR, he or she must take and pass the appropriate state certification examination for Class E Water Distribution License within 24 months, and apply for certification within 6 months of achieving the minimum experience requirement for certification, if he or she had not already met the minimum experience requirement upon passing the certification test.

Other Job Requirements

  • Position may be subject to mandatory off hours call-out and overtime.
  • Required to possess and maintain a drivers license valid in the state of their residence.
  • May be required to complete and maintain forms needed for a driver qualification file. 
  • May be required to obtain a DOT medical card.

Competencies

Champions safety
Collaborates
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
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