Job Information

Join a great company with an exciting Field Service Representative opportunity in Bethel Park, PA.

This position is a union position with Pennsylvania American Water and the starting pay rate is $32.38 per hour.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Work Schedule: Tuesday to Friday 12:00 p.m. to 8:00 p.m. and Saturday 8:00 a.m. to 4:00 p.m.

American Water employees also receive learning opportunities and work experiences to grow professionally.

Primary Role

Primary Customer interface for investigating, addressing, and correcting.

Key Accountabilities

• Installs or replaces water meters with or without reading devices.
• Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage.
• Examines meters, connections, internal and external plumbing for defects or leakage.
• May perform emergency plumbing repairs.
• Performs various collection activities, turn offs, reconnects, and the delivery of notices.
• Investigates customer complaints and determines corrective action per company procedure.
• May investigate illegal water usage.
• Completes all necessary forms, sketches, field notes and uses maps and records. 
• Performs manual digging to uncover valve, curb boxes, using a shovel, digging bar, or pick.
• Drives vehicle and/or truck in performance of general job duties.
• Inspects meters and connections for defects, damage and unauthorized connections.
• Indicates irregularities in computer for necessary action by servicing department.
• Verifies readings to locate abnormal consumption and records reasons for fluctuations.
• Performs sounding. May turn service off for nonpayment of charges in vacant premises or turn service on for occupants.
• Maintains a properly equipped vehicle which may include DOT DVIR inspections.
• Performs other duties as assigned by supervisor.

Knowledge/Skills

• Knowledge of customer service and ability to handle customer contacts courteously and with respect.
• General knowledge of meter installations of various sizes.
• Basic understanding of meter function, meter reading, and repair.
• Working knowledge of all tools needed to perform job duties. Knowledge of general plumbing.

Certifications and Licenses

Once an individual is awarded the position of FSR, he or she must take and pass the appropriate state certification examination for Class E Water Distribution License within 24 months, and apply for certification within 6 months of achieving the minimum experience requirement for certification, if he or she had not already met the minimum experience requirement upon passing the certification test.

Experience/Education

• High School Diploma or Equivalent. 
• Meter Reading experience, customer service experience, plumbing or water distribution work, cross training in water meter department preferred.
• Knowledge of computers.
• Some mechanical ability.
• Any related activities and past work experience with water systems is suggested.

Other

• Position may be subject to mandatory off hours call-out and overtime.
• Required to possess and maintain a drivers license valid in the state of their residence.
• May be required to complete and maintain forms needed for a driver qualification file.
• May be required to obtain a DOT medical card.

Work Environment

• Must be adaptable to variations in topography and weather conditions.

Competencies