Primary Role
Illinois American Water has a full-time opportunity available for a Lead Operations Support Representative. Based out of our operations in Belleville, IL, this individual will play a critical role in supporting our field operations. This role provides versatility in tasks including researching customer complaints, serving as a point of contact for the distribution team, processing payments and invoices, and much more. Our winning candidate will be flexible, have strong time management skills, and have clerical experience.
Primary Role
Responsible for performing a variety of complex administrative activities and support involving the operations of watertreatment and distribution systems, field operations and/or regulatory compliance.
Key Accountabilities
- Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
- Research, compile, and update information in various systems, including database, spreadsheet and word processing programs.
- Maintains financial and/or other business records, journals, and ledgers.
- Interacts with internal/external customers regarding various issues and provides any additional assistance.
- Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.
- Production chemical ordering.
- Maintain production employee scheduling.
- Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.
- Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.
- Performs other duties as assigned.
Knowledge/Skills
- Excellent knowledge of office procedures
- Excellent math knowledge
- Excellent working knowledge of computer programs
- Excellent knowledge of network and maintenance related issues.
- Knowledge of company billing guidelines and state billing regulations preferred
- SAP knowledge preferred
- Microsoft Office Suite, especially Excel
- Good time-management, organization, and prioritization of job duties
Experience/Education
- High School diploma or GED required.
- Some college courses preferred.
- Minimum of 3+ years related clerical experience preferred.
Travel Requirements
None or minimal travel.
Work Environment
- In some instances, must be able to lift up to 10 lbs.
- Maximum and occasionally lift various items.
Work Schedule/Hours:
- Full-time
- Monday–Friday, 7am–3:30pm
- In-office/on-site position
Certifications & Licenses
Valid Driver's license with clean MVR