Primary Role

Perform activities required for the maintenance of accurate cash management & accounts receivable systems, including application of customer bill payments, issuance of vendor electronic payments and checks, processing of Miscellaneous Invoices and resolution of customer payment disputes.

Important information

Posted range is $26.78-33.00

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!  American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Key Accountabilities

• Research and resolve customer payment disputes related to billing system mis-posts, encoding errors; non-sufficient funds (NSF) and missing payments
• Liason with the customer service center and lockbox to resolve all customer payment/account issues.
• Follow up on research requests for G/L account reconciliation items.
• Apply customer cash remittances, unmatched cash, and clarification items (suspense) from lockbox, credit card and other payment vendors.
• Process daily electronic disbursement files, obtain approvals from Corporate Treasury, and release files to the bank.
• Print checks for Accounts Payable, Credit Refunds, and supplemental Payroll.
• Maintain daily positive pay files for Accounts Payable, Payroll and
• Credit Refunds, including stop payments and other communications.
• Maintain the Miscellaneous Invoice (MI) process, including processing of MI Requests from the field; issuance of MI invoices to customers; and the application of customer payments received at the bank. 
• Identify and suggest implementation of process and system enhancements to continuously improve operations.
• Accurately perform work outside normal scope of responsibility
• Team with other Shared Service & CSC departments to ensure accurate disbursements, receivables, and general ledger.
• Calculate Managed Contract & Homeowner Services payments to municipalities.
• Be the Subject Matter Expert within the Customer Payment, Miscellaneous   
• Invoice and Managed Contract processes.
• Respond to inquiries from Municipalities and internal customers.
• Interface with teams across the business to ensure compliance with accountabilities.
• Ensure timely processing of Lockbox file analysis.  

Knowledge/Skills

• Knowledge of basic accounting and finance practices.
• Working knowledge and use of MS Office

Experience/Education

• Two-year Associates degree, or equivalent experience preferred. High School Required
• 2+ years SAP billing, disbursement, and/or MI systems experience preferred. Other lockbox and ERP system experience accepted. Treasury WorkStation experience a plus.

Work Environment

• Hybrid work schedule 3 days onsite 2 days remote.

Other

• Self starter, able to work independently. Should be able to solve problems related to customer accounts in a timely manner & have good time management skills.

Competencies