Lead Business Operations Analyst

Posted Date: May 18, 2024

Location: Alton, IL, US, 62002

Company: American Water Works Company Inc

Share Our Purpose.  Be Yourself.  Feel Valued. 


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.


About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedInFacebookTwitter and Instagram.


Illinois American Water is looking for a Lead Business Operations Analyst! If you are self-driven and thrive in a fast-paced environment, then this role is for YOU! Apply TODAY for immediate consideration!


Primary Role

Provides a combination of leadership, analytical and/or technical support pertaining to operations and production for the organization.

Key Accountabilities

  • Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. Identify different types of data that needs tracking to improve business performance.
  • Shape the solution tactics and strategies by working closely with the business teams in determining alternatives for addressing critical business challenges. 
  • Ensure processes are followed by monitoring reports as well as looking for ways to improve process within the state. This is to increase performance management and quality improvement capacity of the organization in order to ensure that all objectives are attained. (Can include project management, collaboration with field, roundtables etc.) Drive efforts to improve internal processes and associated results. 
  • Interacts with internal/external customers and team members as a second level resource for various departmental or functional issues which maybe related to water supply, regulatory issues, field operations, etc.
  •  Provide backup supervision to field and production employees as needed.    
  • Lead larger more complex projects or roll outs in ways of collecting data from the field, managing meetings, meeting deadlines, giving report outs, as well as providing or scheduling training. 
  • Lead employees to meet the organization’s expectations for productivity, quality, and goal accomplishment. Plan, evaluate, and improve the efficiency of business processes.


  • Thorough knowledge of standard business practices and principles, including intermediate accounting and budgeting
  • Advanced knowledge of Microsoft office suite applications including
    • MSWord, Excel, Access and PowerPoint and email management systems (MS Outlook)
  • Knowledge of specific systems such as SAP preferred Skills:
  • Demonstrated organization and administrative skills
  • Demonstrated communication skills, both verbal and written
  • Demonstrated ability to manage and prioritize tasks
  • Demonstrated interpersonal skills


  • Bachelors degree in business, finance or accounting or engineering, or equivalent work experience.
  • Minimum 3 years experience in accounting, water distribution and/or wastewater collection system operations, and water and/or wastewater plants/production environment, reporting and analytics, preferred.

Travel Requirements

  • Limited within the state

Certifications & Licenses

  • Valid Driver’s License
  • Must be able to pass a background check.

Work Environment

  • Standard office environment


Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: St Louis