Requisition ID: 110353
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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
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Job Information
Service Worker II - Joplin, MO
Join the team at Missouri American Water and help provide clean, safe, and reliable water service to the community. We are seeking a dedicated Service Worker II to join our operations team in Joplin, Missouri.
This is a great opportunity to build a rewarding career with an industry leader while performing meaningful work that supports the daily lives of our customers.
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
Work Schedule: 8:00 a.m. to 4:30 p.m. Friday to Tuesday. Opportunity for OT.
American Water employees also receive learning opportunities and work experiences to grow professionally.
Primary Role
Responsible for service tickets, meter installation, meter change outs, cleaning vehicles and collection distribution samples.
Key Accountabilities
- Occasionally installs meters and change outs which include the following:
- Drives van with automatic transmission to the location of the meter.
- Constant gripping of the wheel, neck rotation and slight flexion.
- Seated task with vibration noted. Walks to location of meter. May be on uneven or slipper surfaces, can be on gravel, mud, ice, snow or concrete.
- Meters can be located in a pit on the ground.
- Uses a tool to turn the nut, lifts the cover (11#) from ground level and then reaches into the pit.
- This task requires trunk and neck flexion, gripping of the tool, wrist and forearm deviation, forward reaching, kneeling and/or squatting.
- May lie on stomach on the ground and reach into the pit using the wrench. Residential meters weigh 5# however 2" or larger meters are up to 14#.
- May have to go up/down stairs, climb a ladder, crawl in a crawl space, reach overhead, side bend and assume awkward positions when running the wires for the meter.
- Uses drill (less than 5#) to drill hole in wall for wires.
- Carries hand tools in bucket when climbing ladder (up to 10 #).
- May use spud bar (17#) to chip ice or asphalt form the meter pit.
- Gripping with both hands, elbow flexion and extension, striking force into asphalt or ice, shoulder flexion and neck flexion required to this task.
- Variable amount of force required depending upon the surface.
- May have to hand shovel dirt from around the meter cover location.
- May have to go down into confined spaces.
- May have to load, carry and set- up tripod/winch system for entering confined spaces.
- May have to pump water from pit or vault using trash pump (60#).
- May have to cut bolts on old meter using a generator (95#) and reciprocating saw (12#).
- May have to lift manhole covers up to 100# from ground to waist level on an infrequent basis (not a daily task).
- Two persons perform this task. Tools used are shovel, ladder, spud bar, wrenches, hammer, sledge hammer, drill. computer.
- Frequently turns water on/off which include the following:
- Drives truck with automatic transmission to the location of the meter.
- Seated task with vibration noted.
- Meters can be located on the side of buildings and most are located near ground level.
- Task requires trunk flexion, neck flexion using tool to turn the nut and remove meter cover (grip and wrist deviation), and using shut off key (up to 30#) to turn 1/4 turn.
- This requires reaching from chest to waist height, shoulder flexion and abduction/adduction, elbow flexion and extension and heavy grasping.
- May use spud bar (17#) to chip ice or asphalt form the meter pit.
- Gripping with both hands, elbow flexion and extension, striking force into asphalt or ice, shoulder flexion and neck flexion required to this task May have to go down into confined spaces.
- May have to climb stairs or a ladder. May have to lift manhole covers up to 100# from ground to waist level on an infrequent basis (not a daily task).
Experience/Education
High School Diploma or equivalent